Senior Helpdesk Technician / System Administrator

Senior Helpdesk Technician / System Administrator

FedTec is seeking a skilled Senior Helpdesk Technician / System Administrator who will provide Tier I–III IT support and systems administration for approximately 600 users and 1,000+ endpoint devices. This key personnel role is responsible for maintaining reliable end-user services across NIPRNET and SIPRNET environments, troubleshooting a wide range of hardware / software issues, managing accounts and Active Directory, and ensuring compliance with DoD and Army IT security standards.

Location : On-Site Fort Belvoir, VA

Security Clearance : Verifiable DoD Secret (or Higher) is required

Certifications : DoD 8570 Compliant (IAT Level II or higher)

Primary Duties And Responsibilities

• Operate and manage a tiered helpdesk environment (Tier I–III) supporting desktops, laptops, servers, mobile devices, peripherals, and AV equipment.
• Serve as an escalation point for complex technical issues unresolved by Tier I / II technicians, providing advanced troubleshooting and problem resolution.
• Maintain and administer Active Directory, Group Policy, SCCM (System Center Configuration Manager), and other enterprise IT management tools.
• Manage and resolve service tickets using CA Help Desk and Remedy systems, ensuring compliance with required response times for General Officers, SES staff, senior leaders, and general users.
• Support and administer OCAR's Citrix environment, VMware / VSphere servers, and NAS storage solutions.
• Provide direct support for SIPRNET and NIPRNET systems, ensuring compliance with DoD 8140.01 / 8570.01 requirements.
• Assist in maintaining the Defense Enterprise Provisioning Online (DEPO) environment and account management processes.
• Ensure compliance with cybersecurity directives, STIGs, and patch management requirements, coordinating with Cybersecurity staff on vulnerability remediation.
• Provide input to disaster recovery and COOP planning for end-user services.
• Document standard operating procedures (SOPs), system configurations, and troubleshooting methods.
• Mentor and provide technical guidance to intermediate and junior helpdesk technicians.

Basic Qualifications – Required Education, Certifications, Skills, And Experience

When You Join FedTec

You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. The FedTec Total Well-Being program offers benefits like :

FedTec embraces diversity and is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status. We maintain a drug-free workplace.

Visit fedtec.com to learn more about who we are and where you can make an impact!

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