Housekeeping Manager

Housekeeping Manager for The Luxury Collection Hotel Manhattan

The Housekeeping Manager for The Luxury Collection Hotel Manhattan will be responsible for assisting in managing the housekeeping functions and staff daily to ensure guest rooms, public space, and team member areas are clean and well maintained. This person will inspect areas of responsibilities and follow up with a plan for improving results. Furthermore, this role strives to continually improve guest and team member satisfaction and maximize the financial performance of the department. The ideal candidate for this role would be highly detail oriented and meticulous with a strong ability to connect and engage with team members and guests alike.

Responsibilities:

Verify that guest room status is communicated to the Front Desk in a timely and efficient manner

Inspect guestrooms daily

Utilize a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments

Inventory stock to ensure adequate supplies

Supervise an effective inspection program for all guestrooms and public space

Understand the impact of department's operations on the overall hotel success

Verify all team members have proper supplies, equipment, and uniforms

Communicate areas that need attention to staff and follows up to ensure completion

Participate in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results

Use all available on the job training tools to train new Room Attendants and provide follow-up training as needed

Establish and maintain open, collaborative relationships with team members

Participate in scheduling team members to business demands and tracking team members time and attendance

Verify team members understand expectations and parameters

Administer property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)

Supervise staffing levels to ensure that guest housekeeping, operational needs, and financial objectives are met

Observe behaviors of team members and provide feedback to individuals

Participate in an on-going team member recognition program

Solicit team member feedback, utilizes an "open door" policy, and reviews team member satisfaction results to identify and address problems or concerns

Participate in the development and implementation of corrective action plans to improve guest satisfaction

Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement

Respond to and handle guest problems and complaints

Other duties as assigned

Requirements:

High school diploma or equivalent

2 years' experience in hotel housekeeping or related field

Effective communication both verbally and written

Effective listening skills to understand and clarify concerns from team and guests

Experience working in a labor organized environment preferred

Organizational skills and attention to detail

Proficient in the use of Microsoft Office

Excellent time management

A can-do attitude and a hands-on approach

A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel