Program Manager

Program Manager

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

DMI, LLC is seeking a Program Manager to join us. The Program Manager provides overall leadership, governance, and performance accountability for the End User Support Services program across multiple secure research and operational sites. Responsible for ensuring all contract requirements, SLAs, and customer satisfaction targets are met.

Duties and Responsibilities :

• Serve as the single point of contact to the Government / Contracting Entity for all contractual and operational matters.
• Oversee multi-site service delivery, including service desk, deskside, and field operations.
• Manage staffing, performance reporting, and risk mitigation across the program.
• Coordinate with laboratory IT leadership and security representatives to ensure alignment with enterprise goals.
• Drive continuous service improvement (CSI) leveraging automation and data analytics via the MyServe platform.

Qualifications :

Required and Desired Skills / Certifications :

Additional Requirements :

Physical Requirements : No physical requirement is needed for this position

Location : Hybrid Chicago, IL

Working at DMI :

These values aren't just ideals-they show up in how we support every part of your well-being :

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.