Account Manager - Podcasters Job at RedCircle in Los Angeles

RedCircle is a podcast monetization platform, providing a first-of-its-kind, fully-automated podcast advertising solution. With our ad platform, RAP, advertisers can execute high-scale / high-performance podcast media buys on hundreds of shows in just a few clicks. For podcast creators, RAP provides important revenue and a streamlined system for managing complex ad deals. In short, RedCircle is about getting podcasters paid — while helping advertisers grow through podcast ads.

We’re looking for a Podcast Account Manager to join our team, focusing on podcaster support, onboarding, and long-term success. In this role, you’ll work closely with creators to ensure they have a smooth onboarding experience, their information is up to date, and their campaigns run effectively. You’ll be the go-to point of contact for podcasters — answering questions, troubleshooting issues, and keeping them engaged with the RedCircle platform.

This position is based in Los Angeles or Boston and follows a hybrid schedule (2-3 days per week in the office).

Core Responsibilities

• Guide new podcasters through the onboarding process, including initial account setup, billing connection, and introduction to RedCircle tools.
• Conduct regular platform audits to ensure show eligibility and to keep creator information up to date.
• Respond promptly and effectively to podcaster support needs, ensuring high satisfaction and retention.
• Schedule calls with creators as needed to address delivery, inventory, or technical issues.
• Manage the podcast application process and proactively review new submissions for quality and eligibility.
• Conduct proactive outreach to creators when needed by the sales or account management team.
• Send initial welcome communications with resources, FAQs, and next steps for new shows.
• Conduct routine check-ins to review campaign performance, fill rates, and ensure continued platform alignment.
• Collaborate cross-functionally to troubleshoot issues and improve podcaster experience.
• Assist with the annual NPS survey to gather podcaster feedback and identify opportunities for platform and customer support improvement.

Who You Are

About RedCircle

RedCircle is everything a podcaster needs to run their podcast as a business. With tools for analytics, growth, payments, and advertising revenue, podcast creators use RedCircle as their command center for their podcast. RedCircle also provides a first-of-its-kind podcast advertising platform, which helps brands scale ad campaigns across its thousands of podcasts in just a few clicks. As consumers, creators, and brands all flock to the podcasting medium, RedCircle is providing the picks and shovels to help all 3 groups transact.

RedCircle is an equal opportunity employer. The salary range for this role is $65,000 – $130,000, commensurate with experience.

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