Manager of Software Platform Operations, SaaS and Oracle Work From Home
We are looking for a Manager of Software Platform Operations. This role has strategic responsibility for the successful creation, communication, monitoring, and improvement of the technology operations process.
This is a hands-on management position reporting to the Vice President of Information Technology. This position is 100% Remote.
Responsibilities :
Manage 24 7 operations team including US based employees and offshore contractors.
Responsible for the deployment and availability of the customer platform.
Evaluate and establish key metrics to identify platform health.
Daily, weekly, and monthly reporting on key metrics.
Identify areas of opportunity to increase availability and performance of the platform.
Develop real-time dashboards to instrument platform health.
Lead a continuous improvement initiative to make teams more effective according to our KPIs.
Share results and propose actions based on these initiatives.
Serve as change management agent and lead.
Partner with technical leadership and other key stakeholders on resource utilization and quality tracking, including reporting, KPIs and continuous utilization improvement.
Establish consistent KPIs, rollout across verticals, manage performance to assure we consistently achieve KPIs.
Drive a culture of standardization, automation, innovation, and collaboration.
Qualifications :
3+ years leadership experience in an operations management role.
3+ years of experience in a SaaS environment.
Previously worked in an Oracle database environment.
Linux administration experience is required.
Experience with various monitoring tools covering infrastructure, database performance APM, and RUM.
Proven stakeholder management, negotiation and relationship building experience.
Excellent leadership and communication skills.
Keywords : Boston MA Jobs, Manager of Software Platform Operations, Operations Management, SaaS, Software As A Service, Oracle, Linux Administration, Monitoring Tools, Remote, Work From Home, Massachusetts Recruiters, IT Jobs, Massachusetts Recruiting
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