Job Description
Job Description
Glesinger Multicare PLC is seeking a highly skilled and self-motivated front office worker to join our growing team. In this position, you will play a key role by performing various administrative and clerical tasks.
Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.
Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.
The right candidate will be able to multitask in a fast-paced office setting and is motivated to work.
Main Job Duties and Responsibilities
- Greet patients
- Register patients according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing information
- Inform patients of medical office procedures and policy
- Maintain and manage patient records in EMR
- Move patients through appointments as scheduled
- Answer incoming calls and deal with inquiries
- Transfer calls as required
- Schedule patient appointments
- Collect co-pays and payments
- Respond and comply to requests for information
- Complete other clerical duties as assigned
- Maintain stock of forms and office supplies
- Ensure reception area is well maintained, neat and clean
- Safeguard patient privacy and confidentiality
Requirements and Qualifications
No experience is required; we are willing to train
- High school diploma or equivalent
- Bilingual
- Outstanding communication skills
- Great organizational and multitasking abilities
- Prefer successful work experience in a front office setting or in another clerical position
- Prefer strong working knowledge of office procedures
- Prefer the ability to effectively use and maintain office equipment
Key Competencies
- Verbal and written communication skills
- Professional personal presentation
- Customer service orientation
- Information management
- Organizing and planning
- Attention to detail
- Initiative
- Reliability
- Stress tolerance
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