Performs teller duties, both routine and complex accurately and professionally. Assists with customer inquiries / problem solving. Willing rotates between locations, as needed.
PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES :
- Receiving and processing Teller transactions accurately and timely. Follows Bank procedures.
- Cross sells and / or refers Bank products and services. Interacts with customers to identify their needs. Works with appropriate areas of the Bank to refer customers.
- Verifies and balances assigned cash drawer. Assists in reconciling errors or discrepancies for self and other tellers. Maintains adequate cash drawer limits as required by Bank policy.
- Provides outstanding customer service for all types of customer inquiries and transactions. Includes accurate, professional, efficient service to all customers.
- Opens night deposit vault and ensures contents are processed using dual control at all times. Services ATM and processes ATM deposits.
SECONDARY DUTIES AND RESPONSIBILITIES :
Rents / grants access to safe deposit boxes.Compliance with bank policies and procedures and federal and state laws / regulations.Other duties as may be assigned.REQUIREMENTS :
High School Diploma Required2 to 3 years of related cash handling experience and / or trainingThorough product knowledgeSkill in operating personal computer and various software packagesGood communication skills, both verbal and writtenSales skillsUnderstanding of regulatory complianceFlexible and open to changeAbility to maintain confidentiality