Veterinary Customer Experience Coordinator - Santa Monica, CA

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States.

Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a customer first mentality and a true, employee-centric work environment.

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we’re aiming to achieve on the customer side is equivalent in nature to what we want for our employees : to have the best experience possible.

With the highest NPS score in our industry, we’re ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow.

For our customers and their pets, we strive to find a way to say, yes. We do the same and more for our teams. In fact, VEG is one of this year’s nominees for INC Magazine’s Best Places to Work!

WHO WE NEED

You are passionate and motivated. You value learning and are a team player that is honest and respectful to your peers. You love what you do.

You love working with animals and people. You are comfortable adapting to new scenarios, willing to learn new techniques, and think outside the box.

You have excellent interpersonal capabilities across a diverse group. You’re happy to pitch in wherever and whenever you are needed, with a positive attitude.

You demonstrate the ability to accomplish assigned tasks for all areas involved, knowing when to ask for assistance. You display excellent communication skills with your peers, customers, and team.

WHAT YOU CAN EXPECT TO DO

• General hospital maintenance including, but not limited to cleaning, laundry, stocking, and inventory.
• Answering and facilitating incoming calls according to hospital policies.
• Learn to use basic medical terminology, abbreviations, and key medical terms.
• Assist veterinarians & technicians in patient care of various species (canine, feline, exotics) including, but not limited to restraint and supporting the team in caring for hospitalized patients (such as preparing food, and helping with walks)..
• Properly read and complete all treatment sheet orders pertinent to the role (for ex : walking and feeding stable patients) and documenting relevant patient information.
• Receive training to perform Basic Life Support aspects of CPR based on RECOVER initiative guidelines, including chest compressions and record keeping.
• Setting up, assisting in operating, and cleaning hospital equipment such as monitoring equipment, oxygen cages, sample analyzers, and patient heating devices.
• Set up and assist in common patient and treatment procedures, maintaining an always ready state.
• Clean and prepare surgical instrument packs, set up equipment and supplies for surgical procedures, and disinfect surgery suites according to hospital standards.
• Assist in basic laboratory procedures, including, but not limited to : handling blood and urine samples, using the centrifuge, staining blood films and cytology slides, and using all in-house lab analyzers.
• Participate in nursing care team rounds upon shift change.
• Be a vital member of the veterinary team working with veterinary technicians, veterinary assistants, and veterinarians to help people and their pets when they need it most.
• Be supported financially and through mentoring to pursue veterinary technician credentials, if desired.

WHY YOU SHOULD CHOOSE US

Because emergency is all we do, so we do it best! We also offer :

• Industry-leading compensation ($18-24 per hour)
• We build our hospitals from scratch. You’ll be using all of the latest equipment and technology.
• Generous employee pet discount
• Referral rewards - tell your friends why they should come work for VEG too!
• Health , Vision, and Dental Insurance
• 401K w / company match
• Paid parental leave - up to 10 weeks of paid leave at 100% of regular salary
• Unlimited Continuing Education opportunities - we want to help you grow in your career!
• Flexible work schedules for a true work-life balance
• Growth potential
• Groceries sent to the hospitals weekly for the staff to enjoy, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!
• Lastly, because while our work is serious, we believe that it should also be fun!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills.

You've found the equal opportunity employer you are looking for. We can't wait to meet you!