Benefits Specialist

Job Description : About the Role

We are seeking two Benefits Specialists to join our call center team during the busy Open Enrollment period. This is a high-volume, employee-facing role that requires strong knowledge of benefits administration, excellent communication skills, and the ability to deliver clear and empathetic guidance to employees.

The position is temporary through December 31, with the potential for permanent employment based on performance and business needs.

Key Responsibilities

• Serve as the first point of contact for employees calling with questions related to benefits during the Open Enrollment period (October 27 November 15).
• Handle a high call volume (expected 3,000 4,000 calls total across the team during Open Enrollment).
• Provide accurate, timely, and clear information about health, dental, vision, life insurance, disability, retirement, and other employee benefits.
• Assist employees in understanding benefit options, enrollment procedures, and eligibility requirements.
• Document all inquiries, issues, and resolutions in the call tracking system.
• Continue to support employee benefit inquiries after Open Enrollment ends, when call volumes are expected to decrease.
• Deliver excellent customer service by demonstrating patience, empathy, and professionalism on every call.

Schedule

Qualifications :