HR Operations Coordinator
Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA's diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world's top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.
The Role
The world's leading full-service entertainment, media, and sports agency is seeking a HR Operations Coordinator to provide administrative support to the Head of Benefits and the Head of Global HR Operations.
Enhance employee understanding and appreciation of the value of CAA benefit programs :
- Conducts benefits orientation for new hires and provide informational packets and insurance cards
- Responds to benefit inquiries from employees regarding plan provisions, enrollment status changes and other general inquiries
- Supports the development of communication and education materials
Support and enhance HR Brand
Provide exceptional customer service through timely and accuratePerform daily follow up with employees to ensure completion of benefits enrollmentComplete all employment verification faxes and lettersTrack of leaves request and status for US populationBe a collaborative and reliable cross-functional partnerAnticipate needs, problem-solve for challenges, and manage emerging issues in a proactive mannerPlan and coordinate various team events with other HR AssistantsContribute to enhancement of design and delivery of benefit programs
Support, coordinate, and promote wellness and health promotion engagement such as mobile mammogram truck, skin cancer screening, flu shots etc.Support communication and implementation of Open Enrollment and other benefitsAssist with creating presentation materials and resourcesSupport benefit data analysis using excel and other toolsTrack benefits spend YOY and against expected. Monitors invoices due and being processedAdministrative and operational :
Manage calendar and phone for department leadsAnswer HR general phone lineOrganize and update benefit files, ensuring all relevant documents are within reachOrganize and maintain high-volume calendars, creating efficiency and balance in daily / weekly / monthly schedulesHandle internal and external requests for time, utilizing strong judgment in prioritization and flexibility to meet scheduling changes and shifting prioritiesProvide in office coordination for large meetings, lunches, and team meetingsCoordinate heavy and complex travel including all associated logisticsComplete monthly expense reports and other administrative tasksPerform other varying personal and professional administrative tasks as neededQualifications
5+ years administrative experience in HR and / or an entertainment companyBachelor's degree in Human Resources, business administration, communications or a related discipline preferredProactive and detail oriented with a strong work ethicStrong interpersonal and communication skillsAbility to work well with a team and represent the culture of the companyTeam player with a high level of energy and enthusiasmDemonstrated ability to multitask and manage conflicting prioritiesAbility to succeed in a fast paced, highly demanding, high volume, dynamic, corporate environmentEnjoys being part of a collaborative administrative teamUnimpeachable integrity and can be trusted to maintain confidential informationProficient in Microsoft Office Suite particularly excel and data managementLocation
This role will be based out of the Los Angeles office; Hybrid, 4 days onsite.
Compensation
The base hourly rate for this position is in the range of $30.00 - $40.00. This position also is eligible for benefits and discretionary bonus. Ultimately, wages may vary based upon, but not limited to, relevant experience, time in role, business sector, and geographic location, among other criteria. Please talk with a CAA Recruiter to learn more.
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