Retail Market Manager (US) - Greater Massachusetts

Retail Market Manager

Work Location : Boston, Massachusetts, United States of America Hours : 40 Pay Details : $170,000 - $210,000 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business : Personal & Commercial Banking

Job Description

The Retail Market Manager (RMM) contributes to AMCB TD Bank's overall strategic goals by leading the financial performance, client experience and operational efficiency of bank locations within a specific geographic area. This leadership role is accountable to drive consistent execution of behaviors and outcomes in Managers to achieve financial performance, client experience and operational efficiency. This role develops regional strategies to achieve business objectives and to maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite. Depth & Scope :

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and driving effective performance management, as required
• Develops and executes regional-level strategies to meet sales and revenue targets. Drives the growth of deposits, loans, and other retail banking products. Identifies and capitalizes on regional opportunities to expand client base
• Oversees and leads a network of diverse financial centers while monitoring and evaluating performance and growing talent, developing skills and capabilities to achieve career goals, leading by example in promoting company values and culture, supporting project / initiative success, and achieving business results
• Leads a strong culture of integrity / risk framework within the region by ensuring stores are adhering to all banking regulations / internal policies to ensure optimal regional performance related to retail operations, loss, risk exposure, and controllable expenses
• Supports ongoing development, long term business plan goals, operational integrity, and adherence to risk requirements and operational processes
• Drives / influences a risk mindset while understanding and operating within the risk appetite for TD. Ensures compliance with regulatory and internal standards and fosters a culture of ethical behavior
• Addresses areas of risk concern and non-adherence to policy / procedure with teams. Acts as an owner to address concerns, coach, and follows up to inspect remediation
• Ensures a consistent, high-quality client experience across all locations, oversees the implementation of client-focused initiatives and programs, analyzes customer feedback and region / market trends to refine service delivery
• Leads a region of consistent customer service behaviors to deliver TD's brand promise, making it easy to bank with TD when and how they want. Focuses on providing personalized connected experiences while addressing customer irritants and complaints in a timely and effective manner and offering appropriate solutions to meet the client needs
• Supports financial growth by collaborating with partners (Commercial, Small Business, Wealth etc.) and other lines of business by developing awareness of TD in the local community
• Acts as point of escalation / contact within the region for issues raised from clients, other internal groups and / or partners, and ensures swift resolution
• Builds strong relationships with local communities to enhance the bank's presence. Represents the bank at community events, networking opportunities, and business forums. Fosters partnerships with local businesses and organizations to drive growth
• Identifies growth opportunities, region / market trends and competitive challenges
• Collaborates with marketing to develop regional campaigns
• Reinforces a culture where we make a difference within the community by serving on boards and fostering engagement in volunteering, financial education etc.
• Leads a team that is dedicated to our Clients, Communities and Colleagues, to inclusion and diversity, and to our environment

Education & Experience

Undergraduate degree or equivalent experience 10+ years of relevant work experience in a retail banking, financial institution preferred 5+ years of management experience preferably in a retail banking environment with consumer lending experience preferred Previous sales and business development experience Exhibits strong leadership competencies, Client centricity, business acumen & judgement, delivery excellence, operational excellence, technology acumen, inclusive talent development and can make impact Strong understanding of financial center operations, policies, and procedures Proven ability to multi-task in a fast-paced sales environment Proven ability to negotiate, manage relationships and influence across business lines

Physical Requirements

Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100% Domestic Travel Occasional International Travel Occasional Performing sedentary work Continuous Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Occasional Sitting Continuous Standing Occasional Walking Occasional Moving safely in confined spaces Occasional Lifting / Carrying (under 25 lbs.) Occasional Lifting / Carrying (over 25 lbs.) Never Squatting Occasional Bending Occasional Kneeling Occasional Crawling Occasional Climbing Occasional Reaching overhead Occasional Never Reaching forward Occasional Pushing Occasional Pulling Occasional Twisting Occasional Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing Continuous

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process