Service Coordinator

Job Opportunity At Everon

At Everon, our people make the difference for our organization, the customers we serve, and the communities we protect. With more than 100 locations, a deep national presence, and a comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.

This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and / or other office functions.

Essential Duties and Responsibilities

• Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
• Responsible for creating work orders, providing status to customers and following up with technicians.
• Confirm work order is completed and / or closed by reviewing all notes and following up on pending items.
• Complete contract paperwork and QC paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within the designated time.
• Maintain appointment schedules.
• Order material and equipment.
• Receive material / equipment and issue material and equipment to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between sales, project managers and technicians.
• Other duties as assigned.

Minimum Qualifications

High School Diploma or General Education Degree (GED)

Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred

Proficient in Microsoft Office (Word, Excel & PowerPoint)

Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Experience / Requirements

Must possess good decision-making skills, be very organized and detail oriented.

Must have excellent oral and written communication.

Ability to use discretion. Problem solving and ability to escalate matters when needed.

Data analysis and interpretation skills.

Speed and accuracy with attention to detail.

Dispatching and scheduling.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and twist; use hands and arms to reach, handle, push, pull or feel; speak and hear. The employee is frequently required to stand and walk.

The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Must be able to drive a motor vehicle while seated for extended periods and be able to drive at night.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Normal office environment.

The noise level in the work environment is usually moderate.

Pay and Benefits Disclosure The pay range for this role is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short term and long term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.