Content Manager

Shift hours 8-4 : 30

Responsible for managing a team of Content Research Analysts that creates new content, performs content data entry, designs content, oversees processing of daily escalations, research requests, special projects, and contact center focused operational activities; interface with federal government Subject Matter Experts (SMEs) to discuss and present resolutions for multiple special interests; attend meetings to contribute to the internal branding and universal message of the federal government customer support services; serve as the primary point of contact for the Content Team that would interface with the customers; analyze potential areas of improvement for the program and conduct / manage the necessary implementation events.

Key Responsibilities

• Researching, writing, and updating federal government content within a Customer Relationship Management (CRM) database.
• Responsible for managing a team of Content Research Analysts that create and modify content.
• Analyze potential areas of improvement for the program and conduct / manage the necessary implementation events.
• Analyze and shift priorities to ensure deadlines established on the content calendar are met.
• Manage and analyze data using Microsoft Excel.

Required Qualifications

Other Job Specific Skills

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