Job File Coordinator

Job Description

Job Description

Job File Coordinator

Servpro of Denver West and North Tempe

Reports To : Director of Business Administration

Direct Reports : NA

Status : Exempt

Travel Required : No

Position Type : Full-Time Salaried

Primary Role

The Job File Coordinator is responsible for tasks related to customer calls, project monitoring, tracking, coordination, and project audit. General office duties, such as drafting correspondence, filing, and creating reports, are also included in this role.

Key Performance Indicators

• Job Audit Score
• Monthly Revenue Target

Primary Roles and Responsibilities

Assist with customer service and management of the customer experience.

Update budgets.

Necessary Experience and Skill Set

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Decision Rights & Authority

Compliance of job files with client business rules and requirements

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 8 : 00 a.m.5 : 00 p.m., Monday through Friday. This position may require long hours in support of emergency services, and some flexibility in hours may be needed depending upon the business needs.

The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and the responsibilities required may be amended from time to time. The signing of this Job Description acknowledges a complete understanding of the responsibilities of this position. I have had an opportunity to discuss and seek clarification, and I understand what is expected.