At Your Service Center Associate, Tucson Mall - Flex
Essential Functions
- Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
- Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
- Provide an exceptional customer experience by ensuring the customer is always the # 1 priority.
- Acknowledge Customers in a friendly and helpful manner upon Customer’s entry into the area.
- Be knowledgeable of POS / MPOS procedures and proficient in all transactions including BOPS Pickup
- Customer Returns, Non-Congruent Chits, Search and Send, My Client and More@ Macy’s tablet app.
- Proactive in assisting customers who are using devices to shop and compare, whether Macy’s devices or their own.
- Meet our BOPS / Service Level Agreement (SLA) by ensuring the BOPS collection area is organized and the Customer pick up experience is friction-free.
- Demonstrate knowledge of store products and services to drive sales and minimize returns.
- Sell gift cards and work to resolve customers’ Macy’s card issues, as needed.
- Follow store’s audit policies and procedures.
- Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures.
Qualifications and Competencies :
- High School Diploma or equivalent required
- 1-2 years related experience
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and able to adapt quickly to changing priorities
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and / or holidays
Essential Physical Requirements :
- Position requires prolonged periods of standing / walking around store or department
- May involve reaching, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
- Frequently lift / move up to 25lbs
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