IT Systems Engineer

Job Description

Description : JOB SUMMARY :

JOB SUMMARY :

The IT Systems Engineer's role ensures the stability, integrity, and efficient operation of Enterprise-Class IT Systems both internally and externally with our customers.

This is achieved by monitoring, maintaining, supporting, and optimizing all network, server, and messaging-based IT Systems.

This individual will technically lead IT projects and provide escalation to other team members.

Given the essential responsibilities of this position, applicants must have the capability to work onsite at our Rochester, NY office on a daily basis.

REPORTS TO : Director, IT Services

DIRECT REPORTS : None

ESSENTIAL FUNCTIONS :

• Support the development and implementation of new technologies within large systems environments by advising on design concepts, implementation strategies, and deployment timelines
• Manage development, testing, and deployment of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability, and scalability
• Internal IT Data Center support and maintenance
• Research existing and emerging hardware and software technologies to determine capabilities and cost-benefit relationships and develop ongoing computer systems solutions that meet performance and budgetary requirements
• Create thorough documentation records of design specifications and deployed systems configurations
• Coordinate and execute Azure and Private Cloud managed services implementations
• Provide network and security assessments, identifying opportunities for system improvements and efficiencies
• Create, document, and escalate issues and problems according to ticketing standards and SLAs
• Perform remote and onsite scheduled maintenance for ComTec internal and client-based systems
• Adhere to departmental policies for reporting and managing change requests
• Participate in an emergency on call rotation schedule
• Support development and implementation of Microsoft Azure and Private Cloud infrastructure
• SQL, Hyper-V, and Software Defined Storage performance tuning
• Other duties as required

Requirements : TECHNICAL SKILLS :

TECHNICAL SKILLS :

• Ability to design, install, configure, administer, and troubleshoot the following :
• Microsoft Windows Server
• Microsoft Windows Active Directory and Azure Active Directory
• Microsoft Storage Spaces Direct
• Azure AD Connect
• Azure Site Recovery
• Microsoft 365
• On Premise Microsoft Exchange and Hybrid Cloud
• Microsoft SQL Server
• Microsoft Remote Desktop Services
• Microsoft Hyper-V and VMWare Clustered Environments
• Enterprise Anti-Virus solutions
• Enterprise backup solutions Veeam, Storage Craft, Datto, Azure
• Knowledgeable of Enterprise Class Storage Solutions, and Software Defined Storage
• Working knowledge of HP, Dell, and SonicWall hardware
• Understanding of 802.1Q VLANS and Traffic Prioritization

SOFT SKILLS & ABILITIES :

• Strong written and verbal communication skills
• Pleasant and professional demeanor in all client and internal communications
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to operate efficiently throughout daily tasks
• In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to;

accepts escalated issues; and mentors when appropriate

• Demonstrates empathy with users and professionalism at all times
• Work well with clients at all levels, from executive to IT personnel to end user
• Operates with client satisfaction in mind
• Energy, enthusiastic and results-oriented

EDUCATION, EXPERIENCE, & KNOWLEDGE :

• Bachelor's degree preferred
• 10+ years of relevant IT experience
• Preferred Certifications

o Microsoft Azure Administrator

o Microsoft Azure Database Administrator Associate

o SonicWall Network Security Professional (SNSP)

WORK ENVIRONMENT / PHYSICAL DEMANDS :

• Use of computer and office equipment
• Ability to remain calm in stressful situations
• Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS :

• Ability to schedule for evening or weekend work occasionally
• Valid driver's license in your state of residence and reliable personal vehicle

Benefits :

• Competitive salary
• Relaxed Company Culture
• Generous Vacation Allowance
• Health / Dental / Vision Insurance
• Flu Shots
• Life Insurance
• Long and Short Term Disability Insurance
• Investment in Professional Development
• Value Recognition and Rewards
• 9 paid holidays
• Birthday Paid time off
• Generous Company 401K 4% Match
• Company laptop & Cell Phone
• Team Outings & Events
• Flexible Work / Life Balance Valued

Compensation details : 70000-110000 Yearly Salary

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