Access Specialist

A company is looking for an Associate Access Specialist to provide patient and provider support through phone interactions and appointment scheduling.

Key Responsibilities

Answer inbound and outbound calls efficiently, providing accurate information and assistance to customers

Schedule patient appointments and document customer information using electronic systems

Educate patients on appointment processes and navigate complex situations effectively

Required Qualifications

High School Diploma or GED

Minimum of 1 year of relevant work experience

Basic knowledge of patient scheduling systems and call center etiquette

Understanding of customer service principles and practices

Ability to handle difficult situations and maintain professionalism