Assistant ManagerBeacon Hill Hospitality • Tampa, FL, USA

Assistant Manager

Beacon Hill Hospitality • Tampa, FL, USA

2 days ago

Job type

Full-time

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Job description

Schedule : Monday to Friday, 2 PM to 10 PM

Job Summary

The Assistant Manager supports the Account Manager to ensure the smooth operation of the location in accordance with Beacon Hill Hospitality's policies and procedures. This fast-paced role requires the juggling of multiple duties including those related to people management, daily operations, and overall strategy.

Working with the Account Manager, the Assistant Manager ensures that all account criteria and expectations are consistently met or exceeded. The Assistant manager will support the Account Manager through recruiting, hiring, training, scheduling, motivating and evaluating their teams. The Assistant Manager must lead by example and do whatever it takes to ensure that customers have an exceptional customer service experience. The Assistant Account Manager reports to the Account Manager

Staff Management Responsibilities

Assists manager with the hiring of candidates by interviewing prospects and ensuring all required employee information is accurate and complete.
Trains new staff in account specific procedures and company policies
Fosters a spirit of teamwork and unity that enables each employee and the team as a whole to succeed.
Consciously creates a workplace culture that is consistent with Beacon Hill Hospitality's mission, vision and values.
Motivates, leads, coaches staff to perform as a team providing exceptional customer service. Serves as a role model.
Working with the Account Manger, enforces policies, procedures, rules and regulations.
Communicates with staff on a regular basis. Updates staff on policy changes, new programs, operational changes, etc.
Provides technical support to the team in the event of a gap in coverage.

Financial Responsibilities

Assists with weekly scheduling of staff in accordance with budgeted hours.

Assists with completion of bi-weekly payroll and reports for corporate office as necessary.

Operational Responsibilities

Supports the Account manager in the maintenance and ordering of all equipment and uniform needs.

Supports the completion of weekly and monthly reporting.

Collaborates with Human Resources to ensure safe, efficient, and optimal processes are followed.

Handles customer inquiries and complaints.

Accurately completes accident / incident reports.

Solves problems and makes decisions using sound and reasonable judgment.

Works with Account Manager to maintain compliance with all account specific procedures.

Required Skills / Abilities (including but not limited to) :

Possesses exceptional customer service skills and a positive attitude.

The ability to handle critical issues in a timely manner.

Strong leadership & mentorship skills.

Ability to deescalate tense situations.

Ability to read, understand, and communicate effectively both verbally and on paper

Ability to proactively solve problems, but also knows when to ask for help.

Ability to communicate clearly and effectively in a courteous manner in keeping with the Beacon Hill philosophy.

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Assistant Manager • Tampa, FL, USA