Overview
KB Signaling delivers unparalleled end-to-end wayside and onboard conventional signaling Control, Command, and Signaling (CCS) platforms and solutions. A trailblazer, we are driven to provide the best solutions for improved safety, performance, and lower overall operating cost for today's transit and freight railway systems and operators in North America and beyond. Our team is fueled by innovation and grounded in solid values, like giving back to the communities where we do business and embracing sustainability to help protect our planet. KB Signaling is part of a global, high-tech company that will challenge you and help you grow. Discover your potential.
Location : Grain Valley, Missouri (US-MO), United States | Brand : KB Signaling | Requisition ID : 9007 | Job Grade : 13 | On-site / Remote : On-site
Position
Field Service Engineer (FSE) – entry level role connecting KB Signaling customers to technical support for KB Signaling products in the USA and Canada across transit, short-line, and class-one railroads.
Responsibilities
- Serve customers in the USA and Canada regions by connecting internal / external customers to technical support experts for KB Signaling products.
- Work directly with Product Solution Engineers, Product Managers, Account Executives, Customer Service, and Manufacturing to resolve technical product issues and answer product-related questions via calls and emails.
- Travel to customer sites to support field issues, including troubleshooting, installation support, training, and repairs (average travel of 30%).
- Provide technical instruction and assistance over the phone and in person regarding installation, operation, calibration, repair, and maintenance of railroad equipment at customer sites.
- Perform on-site installation and maintenance support for railroad signaling equipment and systems (setup, calibration, operational verification, troubleshooting, and repair).
- Troubleshoot railroad signaling equipment and systems using fundamental engineering principles and knowledge of the product line.
- Respond to emergency troubleshooting and issue resolution needs during normal and non-normal business hours depending on rotational assignments.
- Maintain knowledge of product line warranties and technical bulletins, and advise customers accordingly.
- Plan, prepare, and / or execute internal and external training programs to impart product and signaling knowledge.
- Develop and expand personal technical knowledge of railroad signaling equipment (new and legacy) and applicable engineering principles to resolve customer issues.
- Perform administrative tasks (technical reports, lab / field material orders, vendor quotations, status / trip reports, travel bookings, shipping, expense tracking, asset organization).
- Operate call systems and issue tracking tools to document customer calls with pertinent information.
- Provide leadership and technical direction to skilled labor on customer sites.
- Maintain a strong safety mindset to ensure all work complies with technical and safety requirements within customer and Alstom safety standards.
Qualifications
Associate in Electronics or bachelor's degree in EE, EET, Computer Science, or Electromechanical EngineeringAbility to work individually and as part of a teamAptitude and passion for solving complex technical problemsStrong written, verbal, and analytical skillsProficient in Microsoft OfficeFlexibility in relocationDesired Characteristics
Methodical troubleshooting and problem solvingAbility to work independently in a multi-site, team environmentExcellent written and verbal communication skillsWillingness to travelBenefits
Competitive Health Benefits, including Medical, Prescription, Dental, Vision and Virtual visitsCompany-paid Basic Life and Accidental Death & Dismemberment InsuranceCompany-paid Short-Term Disability CoverageVoluntary life, Disability, and other Supplemental coveragesIdentity Theft and Legal Protection benefitsHealth and Dependent Care Flexible Spending AccountsHealth Savings AccountsGenerous 401(k) planPersonal Paid Time OffCompany-paid holidaysKB Signaling Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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