Customer Support Specialist

A company is looking for a Customer Support Representative to assist with customer service and support inquiries.

Key Responsibilities

Respond to member concerns and technical needs via multichannel communication, adhering to regulatory policies

Inform members about products and services, and upsell when appropriate

Maintain customer records in compliance with regulatory policies and procedures

Required Qualifications

Native English speaker; bilingual in English / Spanish is a plus

Prior customer service / support experience

Proficient with technology, web-based applications, and mobile applications

Experience with Salesforce or other CRM systems is a plus

Ability to work autonomously in a remote environment