A company is looking for a Customer Support Specialist (Pacific Time Hours).
Key Responsibilities
Manage high call volumes and de-escalate difficult situations with empathy
Utilize multiple systems to support customers via phone, chat, and email
Document customer interactions and maintain records in the CRM system
Required Qualifications
2+ years of experience in a high-volume call center or customer service role
Experience in navigating multiple digital platforms and resolving technical issues
Proficient in using CRM Systems for documentation and customer interaction management
Experience working remotely with a reliable wired internet connection
Ability to thrive in a fast-paced environment with evolving responsibilities
Customer Support Specialist • Decatur, Georgia, United States
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