Patient Support Agent

A company is looking for a Patient Support Agent to provide compassionate support and assistance to patients in recovery.

Key Responsibilities

Manage an average of 75-100 inbound / outbound calls daily and respond to emails and online chat messages

Schedule appointments and maintain accurate patient accounts, including personal and insurance information

Resolve patient issues while adhering to quality assurance programs and performance goals

Required Qualifications and Education

High School Diploma required; Associate's degree preferred

3-5 years of experience in the healthcare field, preferably with a multi-site organization

3-5 years of experience with EMR systems

Intermediate to advanced skills in MS Office, particularly Excel

Bilingual English / Spanish is preferred