B2B Carrier Partnerships Leader

Carrier (B2B) Partnerships Success Manager

We are seeking a Carrier Partnerships Success Manager to drive and nurture Carrier relationships while ensuring a seamless partner experience. This role blends relationship management, business development, analytics, and client success, making it ideal for professionals experienced in Carrier Partnerships, Relationship Management, Life / LTC or P&C Insurance, or Client Success roles.

The ideal candidate will have a proven track record of managing carrier partnerships, ensuring partners have a smooth implementation process, and driving growth of products & services via cross-sell / up-sell and tactic expansion. Candidate will also have experience managing a small team of professionals, leveraging coaching and accountability with autonomy to support clients and team members.

Carrier Relationship Management & Client Success

• Serve as the primary point of contact for Carrier partners, ensuring a seamless experience from onboarding through ongoing relationship management.
• Maintain and grow existing Carrier relationships (including USLI), optimizing engagement and product / service adoption
• Build deep relationships with key client members to generate trust and shared goal mindset
• Actively identify new opportunities for shared growth or client issue resolution, bringing insights from across carrier footprint or other verticals (Affinity, Government, DTC)
• Identify cross-selling opportunities and support marketing efforts in co-creating partner campaigns; build strong understanding of CareScout products and services
• Collaborate with product and engineering teams to address technical requirements for implementation and proper internal prioritization based on business case value.
• Oversee standard reporting, issue resolution, and process improvements to enhance partner experience.
• Develop KPIs and performance tracking metrics to assess and improve partner success.
• Present insights and strategic recommendations to internal leadership and partner stakeholders. As appropriate provide corrective action support or exit partnerships that no longer provide value

Business Development

What You Bring

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