Reservations/Call Center Agent
Job Description
Job Description
Place of Work : Reservations
Division : Reservations Department
Responsible To : Reservations Supervisor / Director of Revenue
Overall Scope and Responsibility :
Responsible for entering, updating, up-selling, and confirming reservations in an efficient manner. Assist future guests to the best of their ability.
Essential Duties :
- Processes reservations in a timely manner
- Answers inquiries in a friendly and courteous manner and ensures a clear understanding of inquiries and requests.
- Promptly provides accurate information regarding availability, rates, and other requested information.
- Assist other departments such as Sales, Groups, and Executive Office with reservation-related questions.
- Updated guest profile adding preferences, previous stay comments, etc
- Flags guests with special inquiries, traveling on special occasions, or VIPs, communicate special needs with Front Office.
- Prepares reports as required.
- Assist PBX as needed.
Job Knowledge, Skills, & Abilities
- Excellent communication, interpersonal, and organization skills.
- Must be able to carry 10 lbs.
- Commitment to superior customer service and excellent customer service skills.
- Consistent record of meeting sales, customer service, and operations objectives.
- Proven ability to influence a team and achieve results.
- Flexibility and creative problem-solving ability.
- Strong initiative and self-motivation.
- Fluency in job-related English both verbal and non-verbal.
- An appreciation and respect for the diversity of all individuals in the workplace.
- Ability to handle pressure and work in a fast-paced environment.
- Excellent management and leadership skills.
- Must be able to work days, evenings, and weekends as necessary.
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