Lead UX Researcher

Job Type

Full Time

General Description

As a Lead Mixed Methods UX Researcher, you will conduct research that leads to data-driven products and services across multiple digital platforms. Your role will include managing and prioritizing research requests, balancing hands-on execution with guiding your team to deliver impactful insights.

Essential Duties and Responsibilities

• Execute research projects end-to-end, from planning and methodology selection to data collection, analysis, and reporting.
• Lead, mentor, and coach a small team of researchers, fostering excellence and creative thinking.
• Conduct a variety of qualitative and quantitative research projects, including user interviews, usability testing, ethnographic studies, heuristic analysis, and quantitative surveys. Know when to apply what methodology to achieve the best outcomes.
• Communicate, defend, and build consensus around your findings to inform decisions.
• Collaborate with stakeholders, including Division Managers, UX Designers, Product Managers, and Engineers, to develop research plans, validate assumptions, and test hypotheses.
• Identify and prioritize research requests, balancing the need for strategic insights with day-to-day project support.
• Present insights and recommendations to diverse audiences, ranging from C-suite executives to product development teams.
• Stay informed on UX industry trends and act as a thought leader, sharing best practices and elevating the team's capabilities through documentation, resources, and workshops. Optimize research processes and practices, improving the effectiveness and quality of the team's deliverables.
• Responsible for the UX research budget and resources to ensure optimal allocation and utilization. Oversee the hiring process and build the research talent pipeline. Evaluate research vendors, negotiate contracts, and oversee the delivery of outsourced research projects.

Supervisory Responsibilities :

Carries out supervisory responsibilities in accordance with the Organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Education

Bachelor's degree in Computer Science, Human-Computer Interaction, Human Factors, Information Systems, Journalism, Marketing Statistics, or a related field.

Experience

A combination of 8+ years of hand-on experience in a dedicated UX research role, including managing and prioritizing multiple projects; and 2+ years of experience leading and mentoring research teams.

Certifications / Licenses

No certifications or license needed.

Knowledge, Skills and Abilities

Knowledge, Skills and Abilities (cont.)

Region Locations

Puerto Rico, Florida, or North Carolina.

Work Schedule

Hybrid / Remote

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee's objectives within the performance evaluation.

Important : The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and / or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only . All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer | Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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