Sales Leader

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at express.com and bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Store Name

Stonestown

Responsibilities

Express is seeking a Retail Sales Leader to join our team.

The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.

Key Responsibilities

Assist in developing and motivating associates to maximize sales potential

Provide in the moment coaching / training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards

Partner with Store Management to provide feedback on associate performance

Assist in training associates on store operations, product, policy, and procedures

Execute action plans that optimize results

Execute all aspects of daily store operations

Ensure appropriate associate coverage to create a great customer experience

Oversee and authorize the checkout experience

Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store

Monitor and analyzes the customer service provided by team members

Build an effective schedule with the right associate in the right place at the right time

Promote and support an environment focused on delivering great in-store customer experiences

Effectively resolves customer service issues to a positive outcome

Lead and models our customer experience model

Display expert knowledge of product, company policies, promotions, loyalty programs

Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc

Other essential functions may occur as directed by your supervisor

Required Experience & Qualifications

Education : High School or Equivalent

Years of Experience : 1

Proficient in use of technology (iPad, registers)

Meets defined availability criteria, including nights, weekends and non-business hours

Meets physical requirements

Critical Skills & Attributes

Previous retail experience preferred

Ability to effectively communicate with customers, peers and supervisors

Demonstrated sales accountability

Demonstrated collaborative skills and ability to work well with a team

Ability to multitask and handle multiple customers and / or processes at once

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including :

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

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For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Pay Range

$19.70 - $27.65 per hour

Closing

If you would like to know more about the California Consumer Privacy Act click here.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies

Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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