Pharmacy Operations ManagerWalgreens • Whitefish, MT, US
Pharmacy Operations Manager
Walgreens • Whitefish, MT, US
29 days ago
Job type
- Full-time
Job descriptionResponsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Within the guidelines of authorized company policies, state and federal laws / regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. Accountable for completion of non-clinical patient calls. Drives new technology / process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing / compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Maintains PTCB certification through the designated PTCB training program and / or state required certification / registration. Maintains and enhances current knowledge and skills related to pharmacy and healthcare. Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communicates with pharmacy team, relaying messages from the support center or other key emails as required. Participates in key store / pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager High School Diploma, GED, or equivalent. PTCB or ExCPT certification (except in Puerto Rico). Has one year of work experience as a pharmacy technician in a retail or hospital setting. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Requires willingness to work flexible schedule, including evening and weekend hours. Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations) Previous people management / leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
Pharmacy Operations Manager
Where state and federal laws / regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
People & Performance Management
Training & Personal Development
Communication
External Basic Qualifications
Preferred Qualifications
We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.
This role will remain open until filled.
To review benefits, please click here jobs.walgreens.com / benefits
Employment Type : Full-time
Job Function : Retail
Store Type : Non-Specialty
Campus Req? : No
Store : 12347-WHITEFISH MT
District : 212-MISSOULA MT
Common Location : 700 13TH ST E,WHITEFISH,MT,59937-02981-12347-S
Full District Office Address : 2527 N RESERVE ST,MISSOULA,MT,59808
Create a job alert for this search
Pharmacy Manager • Whitefish, MT, US
Related jobs
Providence nurses are not simply valued – they’re invaluable.You will thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect....Show more
AlliedTravelCareers is working with Medical Solutions to find a qualified Sterile Processing Tech in Whitefish, Montana, 59937!.
A facility in Whitefish, MT is seeking its next amazing Sterile Tech....Show more AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified Physical Therapist (PT) in BIGFORK, Montana, 59911!.
Job Description & Requirements.Physical Therapist - Outpatient ...Show more AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified Physical Therapist (PT) in LAKESIDE, Montana, 59922!.
Job Description & Requirements.Physical Therapist - Outpatient...Show more 
Earn at least $1630 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more Earn at least $1630 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more 
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more Earn at least $1630 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more 
FinanceBuzz is looking for everyday people to test-drive some of the most popular online money-making methods.This remote opportunity lets you earn extra income while reviewing real, flexible side ...Show more
Make an impact as part of our Whitefish Pharmacy Team! Looking for a rewarding opportunity to advance your pharmacy career? Logan Health's Whitefish Hospital Pharmacy is looking for a licensed Phar...Show more Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more 
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...Show more AlliedTravelCareers is working with Ventura MedStaff to find a qualified Physical Therapist (PT) in Lakeside, Montana, 59922!.
Are you ready to take your Travel career to the next level? See places...Show more Earn at least $1630 driving with Uber when you complete your first 129 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show more 
Locum Tenens Opportunity : Hospitalist and Pediatric Hospitalist Near Blue Eye, MO.A fantastic locum tenens opportunity is available for a skilled.
Internal Medicine (IM) and Pediatrics near Blue Eye...Show more We’re seeking proactive and independent individuals interested in learning how to earn money online.This opportunity is ideal for those who want a self-directed, flexible way to build extra income....Show more 
Pharmacy Technician – Sterile & Non-Sterile Compounding.Monday–Friday, Day Shift (No weekends or holidays).We are a growing compounding pharmacy located in beautiful Kalispell, MT, specializing in ...Show more We’re seeking reliable and motivated individuals who want to earn extra income from home.This flexible position allows you to set your own hours and work around your existing commitments.Find out m...Show more
RN - Outpatient Infusion
Providence Health and Services • Dayton, MT, US
Full-time
Last updated: 11 days ago • Promoted
Travel Sterile Processing Tech - $1,401 per week in Whitefish, MT
AlliedTravelCareers • Whitefish, MT, US
Full-time
Last updated: 21 hours ago • Promoted • New!
Travel Physical Therapist (PT) - $1,702 to $1,865 per week in Bigfork, MT
AlliedTravelCareers • BIGFORK, MT, US
Full-time
Last updated: 30+ days ago • Promoted
Travel Physical Therapist (PT) - $1,746 to $1,816 per week in Lakeside, MT
AlliedTravelCareers • LAKESIDE, MT, US
Full-time
Last updated: 14 days ago • Promoted
Flexible $ : Earn At Least $1630 For Your First 129 Trips, Guaranteed.
Uber • West Glacier, MT, US
Full-time +1
Last updated: 2 days ago • Promoted
Earn At Least $1630 For Your First 129 Trips, Guaranteed.
Uber • Stryker, MT, US
Full-time +1
Last updated: 2 days ago • Promoted
Border Patrol Agent
U.S. Customs and Border Protection • Lakeside, Montana, US
Permanent
Last updated: 30+ days ago • Promoted
Quick Earnings : Earn At Least $1630 For Your First 129 Trips, Guaranteed.
Uber • West Glacier, MT, US
Full-time +1
Last updated: 2 days ago • Promoted
Remote Opportunity - Explore Side Hustles & Earn Extra Income
Finance Buzz • Bigfork, Montana, US
Remote
Temporary
Last updated: 30+ days ago • Promoted
Hospital Pharmacy Technician
Logan Health • Whitefish, Montana, United States
Full-time
Last updated: 3 days ago • Promoted
U.S. Border Patrol Agent
U.S. Customs and Border Protection • Marion, Montana, US
Permanent
Last updated: 15 days ago • Promoted
Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands
OCPA • Lakeside, Montana, us
Remote
Part-time +1
Last updated: 30+ days ago • Promoted
Travel Physical Therapist (PT) - $1,828 to $2,028 per week in Lakeside, MT
AlliedTravelCareers • Lakeside, MT, US
Full-time
Last updated: 18 days ago • Promoted
Flexible schedule - Earn at least $1630 by driving 129 trips with Uber
Uber • Swan Lake, MT, US
Full-time +1
Last updated: 2 days ago • Promoted
Physician / Hospitalist / Montana / Locum Tenens / Locum Hospitalist in Montana Job
MD Staff, LLC • Hungry Horse, Montana, United States
Permanent
Last updated: 14 days ago • Promoted
Independent Online Earner - Flexible and Remote
Finance Buzz • Bigfork, Montana, US
Remote
Temporary
Last updated: 6 days ago • Promoted
Pharmacy Technician – Sterile & Non-Sterile Compounding
Big Sky IV Care • Kalispell, MT, United States
Full-time
Last updated: 3 days ago • Promoted
Flexible Work From Home - Supplement Your Income
Finance Buzz • Bigfork, Montana, US
Remote
Temporary
Last updated: 6 days ago • Promoted