Temporary Administrative Assistant - Insurance

Overview

Department : Temp Center

Salary / Grade : TMP / 01

Position : Temporary Administrative Assistant Temp - Insurance

Hours : This is a full-time position (37.5 hours per week, Monday - Friday, 8 : 30 am - 5 : 00 pm)

Pay : $20.00 per hour

Campus : Evanston

Approximate start date : 10 / 15 / 2025

Approximate end date : 2 / 16 / 2026

Job Description

Northwestern University is seeking a temporary Administrative Assistant - Insurance. This position provides administrative support to the Student Insurance Health Office, serving as a key member of the team during a high-volume period. On-site attendance is essential, given the volume of walk-in and phone inquiries. The administrative assistant will work collaboratively with colleagues to coordinate a broad variety of support to a student-centric environment.

Temporary Job Responsibilities

• Responds promptly and accurately to a high volume of emails and support tickets using pre-typed, approved templates.
• Handles walk-in inquiries and incoming phone calls, providing information or directing individuals appropriately.
• Accurately log and track inquiries and responses in the department's system.
• Support document preparation, filing, and basic data entry tasks.
• Escalate complex or non-standard inquiries to a supervisor.
• Follow established workflows and adhere to departmental policies and procedures.
• Collaborate with team members to ensure timely and efficient service delivery.

Qualifications Required

Preferences

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

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