Veterinary Care Coordinator

A company is looking for a Call Center Representative to provide compassionate customer service to pet families in a remote setting.

Key Responsibilities

Engage in positive interactions with pet families and answer a high volume of customer service calls

Gather and document pet medical information while scheduling appointments effectively

Guide emotional conversations and ensure adherence to performance standards

Required Qualifications

Experience in high call volume, customer service, or call center environments

Ability to quickly learn custom software and programs

Previous experience in a work-from-home environment

Must attend a mandatory 4-week intensive training program

Dependable attendance and punctuality are required