Patient Support Representative

Looking to kickstart your office career while making a real difference every day? This is your chance to join a respected healthcare organization that proudly supports active-duty service members and U.S. veterans. We're seeking a Patient Support Representative — the friendly first voice patients hear when they call in for help with their medical devices. If you love solving problems, staying organized, and bringing genuine warmth to every conversation, you'll thrive here. Who We're Looking For :

You're dependable, detail-oriented, and genuinely enjoy helping others.

You're comfortable using a computer and can quickly learn new systems.

You have excellent communication skills and a calm, professional phone presence.

You want to plant your feet, grow, and be part of something meaningful long-term.

Previous call center or customer service experience is helpful, but not required — we'll train you!

salary : $14.99 - $15 per hour

shift : First

work hours : 9 AM - 5 PM

education : High School

Responsibilities

What You'll Do :

Be the Voice of Support : Serve as the first point of contact for patients, facilities, and potential customers — providing kind, professional assistance every step of the way.

Problem-Solve with Purpose : Research questions, troubleshoot light device issues (training provided!), and make sure every concern is fully resolved.

Follow Up & Follow Through : Check in with patients to ensure their devices meet expectations and their experience feels seamless.

Team Collaboration : When something needs a higher touch, loop in your team lead or supervisor — no one flies solo here.

Stay Organized : Enter accurate notes in our CRM system to keep patient records up to date and clear.

Represent with Care : You'll be a trusted representative of our brand, ensuring every interaction reflects compassion and quality.

Skills

Patient Support

Interpersonal Sensitivity

Basic Software Skills

Technical Support

Telephone Etiquette

Active Listening

Healthcare System Navigation

Empathy

Typing Skills

Basic Computer Skills

Compliance Requirements

EMR

Qualifications

• Years of experience : 1 year
• Experience level : Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including : medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.