Portfolio Director, Operations

Portfolio Director, Operations

Department of Operations, Innovation, and Leadership

School of Business

12-Month Collegiate Faculty

Location : Adelphi, Maryland, Hybrid

Location : Residence in or relocation to the Maryland / Washington, D.C. / Northern Virginia metro area is required. The position is hybrid with 2-3 days per week on-site required at our Adelphi, MD, location. Additional days on-site may be required on an occasional basis.

The Portfolio Director, Operations is a key academic and strategic leader within the Global Academic and Learning Enterprise (GALE) at UMGC. Responsible for setting the vision, direction, and priorities for a portfolio of learning experiences within a specific disciplinary and industry domain, the Portfolio Director ensures alignment to workforce trends, employer needs, and academic innovation. This role curates a full spectrum of learning experiences-including degrees, certificates, microcredentials, and workforce-based programs-and works in collaboration with cross-functional university teams to optimize learner outcomes, enhance access, and ensure career relevance. Positioned at the intersection of education and industry, the Portfolio Director is charged with ensuring high-quality, stackable, market-responsive learning experiences that support UMGC's commitment to serving diverse, global learners throughout their lifelong learning journey. Success in this role is defined by the ability to lead a high-performing, data-informed portfolio that delivers stackable, market-relevant learning experiences; cultivates meaningful collaboration across academic and operational units; and drives measurable improvements in learner access, engagement, and outcomes.

Duties and Responsibilities :

• Establishes and leads the intellectual and strategic direction and priorities for a portfolio of learning experiences, maintaining strong awareness of and alignment to required and emergent employer / industry knowledge, skills, abilities, and dispositions.
• Identifies and ensures the stackability of the skills-based learning experiences in the portfolio, deliberately mapping pathways including non-credit, micro-credential, professional, and workforce development experiences through academic courses, certificates, and degrees.
• Develops relationships with industry and community partners, including employers, professional organizations, certification bodies, and other universities and community colleges to ensure curriculum alignment and emerging relevance.
• Remains connected to and conversant in national discussions about the post-secondary education landscape, learner outcomes, workforce needs, and educational innovations, specifically in the disciplines and industries germane to their portfolio of learning experiences.
• Identifies new technologies, theories, and approaches within the relevant field / discipline (e.g., GIS platforms, VoiceThread, Adobe Creative Cloud, uCertify, Dumpit, Oracle Crystal Ball, etc.) to enhance learner preparation for the workforce and the quality of the learning experience.
• Innovates and collaborates with university stakeholders on ways to validate and credential diverse forms of prior learning and contributes to new credentialing models.
• Works with Product Management to evolve the portfolio based on labor market and learner demand, ensuring stackable, scalable, and timely offerings.
• Collaborates with departments and offices across the global university to deliver a best-in-class learner experience, including surrounding the learner in support from both academic and nonacademic vantage points, enhancing learner engagement, and resolving learner issues and grievances, leading to higher levels of learner success.
• Working collaboratively across the university optimizes the quality and performance of learning experiences through collaborative, data-driven activities and initiatives to ensure a high-quality portfolio of learning experiences, including measures of learner satisfaction, engagement, learning, and the learner experience as drivers of learner success, persistence, retention, and completion.
• Monitors and assesses portfolio performance through data and analytics, identifying opportunities for improvement and innovation.
• Uses market and audience research for Product Management to assess portfolio performance in terms of the national post-secondary and employer markets and identify appropriate learning experiences to start, stop, and continue.
• With the support and collaboration of Student Affairs, identifies appropriate academic support services.
• With the support and collaboration of the Office of Community Engagement and Opportunity and other teams across the institution, monitors learner satisfaction, engagement, learning, success, persistence, retention, and completion by learner demographic groups with an explicit focus on eliminating achievement gaps and improving outcomes for learners from historically marginalized communities.
• Collaborates with key stakeholders (Integrative Learning Design (ILD) and the Center for Institutional Effectiveness (CIE)) in the use of assignment-, course-, faculty-, and program-level data to identify and initiate targeted and deliberate improvements to both the design and delivery of learning experiences.
• Partners with ILD to plan and convene Product Design Summits through which product vision, strategic direction, and alignment with employer / industry knowledge, skills, abilities, and dispositions are defined.
• Approves appropriate, industry-leading SMEs to develop learning and curriculum content and collaborates with ILD in the revision of learning experiences, including course and program content, selection of learning resources, and design of learning assessments.
• Facilitates a global community of faculty, ensuring faculty are optimally prepared and supported to facilitate the learning experiences for which they are hired, to include maintaining fidelity to the curriculum while adding richness and value to the learning experience through the specific and deliberate inclusion of their applied, industry experiences
• Partners with the Faculty Affairs and Scheduling Team (FAST) to monitor teaching performance, provide coaching support, ensure alignment with instructional standards, and ensures that adjunct faculty provide a learning experience that meets learner needs, to include identifying and effectively addressing individual learner needs and issues, connecting learners with appropriate academic and social-emotional support services, and delivering personalized, timely, and substantive feedback and responses to learner assessments and questions.
• Convenes portfolio team meetings, maintains communications infrastructure (e.g., Program Hub, Course Announcements, SharePoint), and fosters a connected community of practice to ensure all faculty are abreast of changes in courses, programs, and other learner experiences.
• Serves as national and international university spokesperson and point person for highly effective learner experience practices that result in learner acquisition of the skills and areas of study in their portfolio.
• May be required to teach, facilitate seminars, contribute to content and learning object development and curation, serve on committees, contribute to institutional initiatives, and perform other job-related duties as assigned.

Competencies :

Skills :

Key Collaborators :

Vice President and Dean (Academic School) : To align portfolio vision with school strategy, institutional goals, and performance expectations.

Integrative Learning Design (ILD) : To co-develop and revise high-quality, technology-enhanced learning experiences.

Academic Administration : To ensure operational effectiveness, policy alignment, and strategic planning across academic units.

Academic Pathways : To coordinate stackable learning experiences, optimize opportunities for credit for prior learning, and support seamless learner progression across credentials.

Registrar : To align program and course structures with credit articulations and records processes.

Portfolio Directors : To promote collaboration, share insights, and align interdisciplinary or cross-portfolio initiatives as a collegial community of practice.

Global Collegiate Faculty : To ensure instructional alignment, course fidelity, and learner engagement across modalities and geographies.

Partnerships / Corporate Learning Solutions : To co-create and customize pathways and programs in response to partner needs and evolving workforce trends.

Product Management : To analyze labor market trends, assess program performance relative to the market, and guide portfolio decisions.

Faculty Affairs and Scheduling Team : To ensure faculty development, teaching quality, and instructional effectiveness across the portfolio, and to advance inclusive learning practices.

Admissions, Student Affairs (Success and Engagement Teams), and Global Military Operations : To coordinate on learner support, resolve learner challenges, and monitor outcomes.

Office of Community Engagement and Opportunity : To expand access, reach new learner communities, and advance degree attainment across all learner populations.

Analytics and Institutional Effectiveness : To track KPIs, course and faculty performance, learner success metrics, and assess program health and performance.

Employer and Industry Partners : To validate curriculum relevance, inform design, and support credential alignment.

Required Education & Experience :

Education :

Experience :

Certifications :

Preferred Experience Requirements :

Work Environment and Physical Demands :

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations :

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants / candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.

Benefits Package Highlights :

See flyer for additional information on benefits SS Collegiate Faculty_2023.pdf (umgc.edu)

Hiring Rate : $153,000.00