Principal Systems Engineer

Job Description

Job Description

Salary : $55,000 - $65,000 DOE

Company Overview

NetLogix is a growing managed IT & security services provider for small and mid-sized companies across Massachusetts, Connecticut, and Rhode Island. Our clients represent various industries that have sophisticated IT needs. Our mission is to deliver efficient, expert and professional IT solutions using industrys best practices.

Position : Principal Systems Engineer

Job Summary : We are seeking a skilled and customer-focused Principal Systems Engineer to join our growing team. This role is ideal for professionals with solid experience in IT support who are ready to take on more complex technical challenges and contribute to high-quality service delivery.

Key Responsibilities include :

• Identify priorities and respond to user inquiries via phone, email, or ticketing system.
• Advocate for our clients to better serve their needs with a high sense of urgency.
• Take ownership of escalated technical issues from Level-1 support.
• Diagnose and resolve complex hardware, software, and network problems.
• Perform system updates, configurations, and maintenance tasks.
• Provide onsite and remote support to clients across various environments.
• Participate in IT projects including deployments and upgrades.
• Collaborate with Level 3 support and other technical teams for issue resolution.
• Document detailed technical configurations, procedures, solutions, and client interactions.
• Maintain up-to-date knowledge of IT industry standards, support technologies, and best practices to deliver efficient, reliable, and user-focused technical support.
• Demonstrates strong accountability and reliability by consistently meeting deadlines, responding promptly to support requests, and following through on commitments to ensure high-quality service delivery.
• Engage in continuous learning through training, certifications, and professional development to stay ahead of technological advancements and enhance support capabilities

Required Qualifications :

Soft Skills :

What We Offer :