Customer Success Specialist

Customer Success Specialist

Our client, a leading food manufacturing company in Buffalo, NY, is seeking a Customer Success Specialist to join their team. As a Customer Success Specialist, you will be part of the Field Operations Department supporting Customer Service and Supply Chain teams. The ideal candidate will have strong collaboration skills, technical proficiency, and exceptional attention to detail, which will align successfully in the organization.

Job Title : Customer Success Specialist

Location : Buffalo, NY

Pay Range : $24 / hour

Shift : Monday-Friday; 8am-5pm

Contract duration : 5-6 months (possible extension)

What's the Job?

• Serve as the primary liaison between Field Operations and Customer Service through the Direct Store Delivery (DSD) model
• Provide proactive support and timely issue resolution to enhance the customer experience
• Analyze performance data using Excel to generate service insights and identify trends
• Collaborate cross-functionally to optimize supply chain processes and improve service delivery
• Support inventory and logistics management to ensure accurate and timely deliveries

What's Needed?

What's in it for me?

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!