Customer Service Representative Sales

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

PLEASE CLICK THE LINK BELOW TO BEGIN YOUR APPLICATION PROCESS

https : / / go.cultureindex.com / s / znx5nquxsA

POSITION OVERVIEW

The intent of this position is to provide top-tier customer service in the execution of the sales process while maintaining a safe, compliant and organized environment. C.S.R. are primarily responsible for sales of firearms, ammunition, accessories and services, while creating a safe, clean and inviting atmosphere for our customers, and upholding the Company's core values and standards as outlined in our mission statement.

RESPONSIBILITIES & DUTIES

• The list below is an overview and is not intended to be used as a detailed description
• Maintain standards of Safety, Compliance and Customer Service
• Provide information to customers in person and via telephone
• The safe and legal transfer of firearms
• Sales Process and procedure adherence
• Utilize point of sale software, credit card machine and cash drawer to accurately transact sales
• Daily Open / Close checklist tasks
• Satisfactory execution of form 4473
• Buys / Trades within pre-established company parameters (with manager oversight)
• Refunds / Returns (With manager oversight)
• Assist customers with SilencerShop Kiosk process
• Organization & Cleaning of showroom, restrooms, break areas and general shop cleanliness
• Inventory counts

QUALIFICATIONS

The candidate that fills this position must be a self-starter with a positive attitude, and be extremely focused, organized, detail oriented and have a great desire to provide the highest levels of customer service. Must possess problem solving skills and patience, and be capable of multitasking. Must have basic knowledge of firearms manufacturers, importers, models, calibers, and other operational and descriptive factors. Understanding of laws and company policies relating to the legal transfer of firearms, ammunition and related accessories.

• Experience with basic computer functions
• Through understanding on firearm safety - Certification required
• Basic firearms and related product knowledge
• Strategic thinking and problem solving skills
• Team player

SCHEDULE

Full Time hourly Position. The schedule is based on the position's workflow requirements.

PAY RATE

Hourly - Based on related job experience

Our Mission Statement :

At The Armories, our mission is to provide our valued customers the absolute best shopping experience in the firearms industry before, during and after their purchase! Our Core Values of Integrity, Customer Service and Respect are embodied in each of our professional team members and we will happily dedicate as much time as necessary to assist customers with our products, services, safety practices and the lifestyle of firearms ownership!