Service Contract & Warranty Manager (Hybrid)

Service Contract and Warranty Manager

At Collins Aerospace, our customers are at the heart of everything we do. Meeting their unique needs and exceeding their expectations drives our success and innovation. The Customer & Account Management organization plays a pivotal role in this mission-serving as the bridge between our Strategic Business Units (SBUs), major OEMs, and defense customers. We focus on strengthening key relationships, enhancing customer satisfaction, and strategically positioning Collins Aerospace for long-term growth.

If you're ready to advance your career and contribute to redefining the future of aerospace, we invite you to land your next opportunity here.

As a Service Contract and Warranty Manager, you will lead a customer support team dedicated to providing world-class service and ensuring fulfillment excellence across our global customer base. In this role, you will own key elements of customer satisfaction, contract execution, and continuous improvement while serving as a trusted partner both internally and externally.

What You Will Do

• Lead, coach, and develop a team of customer support professionals to ensure timely and effective resolution of customer concerns.
• Oversee service contract and warranty administration in accordance with company policy, legal standards, and customer requirements.
• Drive improvement of the overall customer experience through ownership of the customer feedback process.
• Develop and implement standardized, efficient processes across the customer support function.
• Provide contractual guidance and risk mitigation support during negotiations and proposal development.
• Ensure compliance with international trade and contractual requirements.
• Partner with Finance to resolve invoicing and accounts receivable issues.
• Support commercial and military proposal activities to drive business growth.
• Analyze performance data, prepare reports, and maintain records in SAP.
• Participate in monthly SIOP (Sales, Inventory, and Operations Planning) activities by providing inputs for demand planning and forecasting.
• Lead continuous improvement and innovative initiatives that drive operational efficiency and customer satisfaction.

Qualifications / Experience Needed

What We Offer

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Role @type definition :

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education / training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and / or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and / or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.