Platform Operations Manager

Date : 11 / 19 / 2025

Position : Platform Operations Manager

Reports To : VP Operations

Location : Virtual in USA or Dallas, TX (preferred). Willingness to travel 25% of the time.

About Acolyte Health

Acolyte Health’s platform provides a transformative approach to healthcare consumer & employee activation, delivering personalized, user-friendly, multi-lingual, interactive experiences that drive engagement and action,  all from the consumer’s trusted Digital Acolyte . Our mission is to empower healthcare organizations and employers to deliver a better and more personalized experience. Our vision is a world in which everyone can understand and navigate their healthcare and health benefits journey to live the best, healthiest version of themselves.

We're a small but growing team, offering a unique opportunity to join a fast-paced early-stage company environment. At Acolyte Health, we look for people who are curious, motivated, consistent, and work to be a little better every single day. In our work together we aim to be solution-oriented, mindful, hardworking, humble, innovative, and above all, collaborative.

Position Summary

Acolyte Health is seeking a Platform Operations Manager to lead at the intersection of our Customer Success, Content Operations, and Product teams. This person will be the engine driving client execution – by ensuring excellence across client onboarding, content operations, product adoption, and user experience + quality —helping Acolyte deliver maximum value to clients while establishing repeatable internal processes that are critical to scale during accelerated early-stage growth.

This is a collaborative cross-functional role ideal for someone who has experience in technology implementation, program management, product operations, operational excellence, and / or platform enablement. We are looking for an action-oriented leader with technical fluency, strong organizational and project management skills, polished communications (both internal + external), operations / resource planning expertise, and a process-improvement mindset. The ideal candidate can effectively translate client / business needs into actionable plans, project manage client & internal deliverables, collaborate with Product and Engineering on technical delivery requirements & end user feedback, oversee content operations efficiency / scale, and deploy operational systems backed by AI automation while ensuring client satisfaction.

The candidate should be comfortable using AI-powered tools to increase efficiency and quality. Success in this role requires a proactive curious mindset, strong attention to detail, excellent organizational and project management skills, collaborative leadership across cross-functional teams, and the ability to quickly flex in different functional areas (Customer Success, Content Operations, Product) to ensure successful delivery of the platform.

Key Responsibilities

Project Planning & Management

• Partner with Customer Success & Content Operations to create tools, templates, and dashboards that enhance visibility across projects, deliverables status, and operational metrics for Acolyte’s leadership team.
• Align with Customer Succes to enhance client-facing templates and dashboards for client project management.
• Track completion of all client deliverables against scope of work and share recurring status updates across teams for transparency + planning.
• Proactively identify risks / blockers and partner with Customer Success to resolve or escalate as needed.
• Work alongside Content team to oversee the project management + resource allocations for Content Operations to ensure timely delivery of deliverables. Partner with leadership + Content team on resource planning and staffing strategy.

Process Management

Platform Adoption + Evolution

Operations Excellence

Cross-Functional Collaboration & Alignment

Skills and Qualifications

At Acolyte, we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above & beyond our goals. If you don’t have experience in all the areas above, we encourage you to share your unique background with us and expand upon the value you believe you could bring to our organization.

Must be authorized to work in the United States on a full-time basis for any employer.