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OFR Import Supervisor

OFR Import Supervisor

DHL Global ForwardingIndianapolis, IN, United States
13 hours ago
Job type
  • Full-time
Job description

Description

Job Title : OFR Import Supervisor

Job location : Indianapolis, Indiana

Role and responsibilities :

  • Coordinate and ensure timely bookings with steamship carriers on behalf of customers.
  • Create and confirm transport orders to ensure the pickup of shipments at the origin.
  • Prepare, control, and distribute all required import documents to counterparts (carrier, consignee, supplier, etc.) in compliance with regulations and internal procedures.
  • Prepare all applicable documents required by the customer.
  • Ensure timely completion of import documents and coordination with customers, warehouses, steamship carrier gateway operations, and dispatch for the timely movement of cargo.
  • Provide customer service and follow up on shipment status in the import area; identify incidents and ensure resolution of incidents to meet and exceed customer expectations.
  • Responsible for file-level profitability.
  • Audit charges for accuracy prior to sending to accounting for payment.
  • Confirm payment responsibility (depending on terms) and audit criteria status if needed.
  • Ensure customer profiles are accurate and updated.
  • Lead and mentor a team of import agents, fostering a collaborative environment to enhance performance and professional development.
  • Monitor team performance against key metrics and provide guidance to achieve operational goals and improve service quality.
  • May be required to perform other tasks as required.

Skills / Requirements :

  • Operational Expertise : Strong knowledge of import procedures, documentation, and compliance regulations.
  • Team Management : Experience in supervising and mentoring a team, ensuring high performance and productivity.
  • Problem-Solving Skills : Ability to identify and resolve operational issues promptly and effectively.
  • Attention to Detail : Meticulous approach to handling documentation and ensuring accuracy in import processes.
  • Customer Orientation : Commitment to providing excellent service to customers and resolving their inquiries or issues.
  • Communication Skills : Strong interpersonal skills for effective communication with customers, vendors, and team members.
  • Organizational Skills : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Data Analysis : Proficiency in analyzing import data to improve operational efficiency and cost-effectiveness.
  • Technical Skills : Familiarity with logistics management systems and software used in import operations.
  • Compliance Knowledge : Understanding of customs regulations and import compliance requirements.
  • Negotiation Skills : Ability to negotiate rates and terms with carriers and service providers.

    • Pay Range $62,475,00 - $83,300,00 + (Based on Experience)

    Benefits (All Non-Union Employees)

  • Compensation : Competitive base salary plus role dependent performance-based incentives.
  • 401(k) Match : $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
  • Stock Purchase Plan : Ability to purchase Deutsche Post AG shares at a discounted rate.
  • Medical : Comprehensive plans covering preventive care, inpatient / outpatient services, and prescriptions.
  • Vision : Optional coverage for exams, frames, and contacts.
  • Dental : Optional coverage for preventive, basic, and major services.
  • Paid Time Off : 7 major holidays, 8 floating holidays, and accrued vacation / sick days.

    • Why Join DHL Global Forwarding?

    At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs , and empowering our team to develop skills and achieve long-term success.

    Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us : DHL Careers .

    Equal Opportunity Employer

    DHL Global Forwarding is committed to equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

    Work Authorization

    Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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