Senior Manager - Partner Success

Since 2015, iSOCRATES advises on, builds and manages mission-critical Marketing, Advertising and Data technologies, platforms, and processes as the Global Leader in MADTECH Resource Planning and Execution??. iSOCRATES delivers globally proven, reliable and affordable Strategy and Operations Consulting and Managed Services for marketers, agencies, publishers, and the data / tech providers that enabler them. iSOCRATES is staffed 24 / 7 / 365 with its own proven specialists who save partners money, time and achieve transparent, accountable, performance while delivering extraordinary value. Savings stem from a low-cost, focused global delivery model at scale that benefits from continuous re-investment in technology and specialized training. The companies are headquartered in St. Petersburg, FL, U.S.A., with their global delivery centers in Mysuru and Bengaluru, Karnataka, India.

About MADTECH.AI :

MADTECH.AI is your Marketing Decision Intelligence platform. Unify, transform, analyze, and visualize all your data in a single, cost-effective AI-powered hub. Gain speed to value by leaving data wrangling, model building, data visualization, and proactive problem solving to MADTECH.AI. Sharper insights, smarter decisions, faster.

MADTECH.AI was spun out of well-established Inc. 5000 consultancy iSOCRATES which advises on, builds, manages, and owns mission-critical Marketing, Advertising and Data platforms, technologies and processes as the Global Leader in MADTECH Resource Planning and Execution serving marketers, agencies, publishers, and their data / tech suppliers.

Job Description :

We seek a Senior Manager, Partner Success reporting to the CEO, and dotted line reporting to the Country Head. The Senior Manager will play a leading role ensuring the succes s, satisfaction and growth of a diverse set of our Product, Managed Services and SaaS customers, primarily based in the U.S. This role requires a deep understanding of the MADTech industry, including MarTech, AdTech, and DataTech domains, alongside experience in managing key accounts, building strong relationships, and driving partner success initiatives. The Senior Manager and his / her Team in collaboration with the Company's Global Delivery organization, will be responsible for overseeing the successful onboarding of new customers, execution of strategic initiatives, managing client relationships, and ensuring measurable success for all assigned accounts

Job Responsibilities :

Customer Relationship Management and Growth :

• Build and nurture long-term relationships with partner stakeholders at all organizational levels, including V.P. and above, acting as the primary point of contact for all partner-related inquiries
• Develop a thorough understanding of partner needs and goals to drive value for both parties
• Oversee partner accounts and manage day-to-day communication to ensure alignment with client expectations
• Develop and execute partner growth and upsell plans to build and strengthen the Company's relationship with assigned accounts
• Provide exceptional customer service and proactive support to resolve issues or concerns promptly

Strategic Account Planning and Management :

People Management :

Project Management :

Data Analysis and Reporting :

Collaboration and Cross-Functional Support :

Technical Expertise and Product Knowledge :

Regulatory and Compliance Management :

Qualifications & Skills :

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