Customer Service Representative

Job Description

Job Description

Kennedy Blue is seeking a Customer Service Representative for a hybrid role that combines remote support with in-office collaboration 1–2 days per week. This role is key to driving customer satisfaction by fielding inquiries, resolving issues, and sharing product expertise while also supporting fulfillment operations onsite.

The ideal candidate has a strong customer-first mindset, excellent communication skills, and a passion for helping customers feel confident and cared for throughout their wedding journey.

About Kennedy Blue

Kennedy Blue is a bridal and bridesmaid dress company dedicated to making wedding planning easier by offering high-quality, affordable, and stylish dresses through a convenient online shopping experience. Our team thrives in a culture that promotes collaboration, adaptability, and a customer-first mindset while encouraging personal and professional growth.

Why Work for Kennedy Blue

At Kennedy Blue, we don’t just sell dresses — we’re part of some of the most meaningful moments in our customers’ lives. Our team culture is built on collaboration, adaptability, and joy in creating extraordinary experiences. Unlike larger call-center style roles, you’ll be part of a close-knit team where your ideas matter, your growth is encouraged, and your work makes a direct impact on our brides and their families. We believe in work-life balance, supportive leadership, and building a positive environment where both customers and employees feel valued.

Responsibilities

Provide excellent customer service via phone, email, and chat with prompt, accurate, and empathetic support

Assist customers with product questions, sizing, color options, order status, and policy inquiries

Process, track, and follow up on orders, returns, and exchanges using Shopify and related systems

Partner with the fulfillment team during in-office days to support order accuracy, packaging, and shipping tasks

Participate in weekly team meetings and training sessions onsite to align with company goals and updates

Identify and escalate recurring issues or process gaps to management for resolution

Support operational projects such as audits, ETA updates, or inventory tasks as needed

Maintain strong product knowledge across Kennedy Blue’s styles, promotions, and policies

Contribute to a collaborative culture by balancing remote customer service duties with in-office support

Requirements

3+ years of proven experience in customer service or client success

Excellent written and verbal communication skills

Ability to resolve complaints and issues with effective solutions and a positive, empathetic attitude

Strong time-management and organizational skills with the ability to prioritize tasks

Familiarity with CRM and e-commerce systems (Shopify experience a plus)

Passion for creating a positive, memorable customer experience

Compensation & Benefits

Starting hourly rate : $17-$19, with opportunities for advancement based on performance

Health, dental, and vision insurance

Paid time off and retirement savings plan

Employee discounts on Kennedy Blue products

A supportive, collaborative work environment that values creativity and growth

Work Schedule

Monday–Friday, 8 : 00 AM – 4 : 30 PM

Hybrid : primarily remote with 1–2 days per week onsite for meetings and fulfillment support

Occasional flexibility required during peak season

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