Text "Belle" to 22633 to apply!
JOB SUMMARY : The Store Manager is a positive, energetic, ambitious team player that provides 100% customer satisfaction.
This position is responsible for the overall operations of a fast-paced tire and automotive service facility.
Duties and Responsibilities :
- Continuous thinking and sharing of ideas to improve Belle Tire
- Do the right thing for the customers, employees, and vendors
- Assess customers' needs and provide Belle Tire solutions according to their needs
- Meeting and exceeding defined goals and objectives
- Building customer relationships
- Managing a cash drawer : cashing customers out
- Clean shop, showroom, restrooms, and waiting room if needed
- Pick up tires / parts from stores and vendors if needed
- Open and Close the location
- Assists manager with coaching and directing employees
- Scheduling of employees
- Daily cash reconciliation
- Managing and coaching the employees
- Directing and controlling the workflow in the service department
- Personal growth of each team member
- Inventory management
- Facility management
- Communicate with Marketing to manage showroom look and feel
- Recruiting and terminating employees
- Understanding and analyzing a profit & loss statement
- Order new shop employees' uniforms
- Follows Belle Tire's safety policies
- Other duties as assigned by retail store manager
Minimum Qualifications :
Basic Qualifications
- 18 years of age
- Valid driver's license
- Willing to relocate within a 30 mile radius
- Ability to communicate clearly and professionally with co-worker, management and customers
- Ability to read and write English
- Ability to listen and process knowledge
- Must possess time management skills
- Must possess ability to multi-task
- Ability to delegate
- Excellent organizational skills
- Ambitious
- Represents one's self and Belle Tire in a professional manner
- Demonstrates a commitment of high quality service to internal and external customers
- Expected to coach and train other employees
- Calm, sympathetic, and fair
- Ability to complete tasks thoroughly, accurately, and in a timely manner
- Expected to handle day to day paperwork of retail operation
Education Requirements
High School Diploma / GED is required
Experience Requirements
- Automotive Background is required
- Previous Belle Tire Management experience
Physical Demands :
- Must be able to stand for long periods of time
- Must be able to occasionally lift over 60 pounds
- Requires motion entailing bending, twisting, pushing, pulling, stretching and continuous bilateral use of fingers and wrists.
Preferred Qualifications :
- Thorough knowledge of Point of Sale
- Thorough knowledge of Nelle
- Thorough knowledge of Order Trac
- Thorough knowledge of Glass Software (currently Quest)
- Thorough knowledge of recording system (currently Log My Calls)
- Thorough knowledge of customer service software (currently Medallia)
- Thorough knowledge of recruiting software
- Thorough knowledge of e-mail software
- General knowledge of Microsoft Office : (Excel & Word)
- Ability to process all forms of payment
- Thorough knowledge of Belle Tire's shipping and receiving procedures
- Thorough knowledge of Belle Tire's physical inventory procedures
- Thorough knowledge of Belle Tire's Tire Sales Process
- Thorough knowledge of Belle Tire's Auto Service Sales Process
- Thorough knowledge of Belle Tire's products and services
- Thorough at analyzing Belle Tire's Profit & Loss Statement
- Thorough knowledge of Belle Tire's opening and closing procedures
- Thorough knowledge of Belle Tire's alarm system operation
- Thorough knowledge of Belle Tire's Tire Technician Process
- Thorough understanding of the Bureau Automotive Repair (B.A.R) rules
- General knowledge of how and why Belle Tire's shop equipment works
- Thorough knowledge of Belle Tire's hiring and termination procedures
Working Conditions :
Varying work hours, Mon-Sat, some overtime may be required. Workshop environment, with heavy physical requirements : long periods of standing on your feet, lifting up to 60 pounds to chest level, bending, twisting, grabbing, and reaching.
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