Customer Pharmacy Technician (Orlando)

Job Title : Customer Pharmacy Technician

Pay rate : $25 / hr on W2

Duration : 6+ months with possibility of extension

Schedule : MondayFriday, 9 AM6 PM EST (with potential overtime)

Work Model :

Hybrid 3 days onsite, 2 days work-at-home. Candidates must live within a commutable distance of the Lake Mary, FL office. This is not a fully remote position.

Job Summary

The Sales Administration Analyst will serve as the primary contact for internal and external customers across key business partnerships. The role focuses on relationship management, customer retention, and operational support for specialty sales teams. The analyst will collaborate closely with cross-functional departments to resolve customer issues, improve processes, and support sales growth initiatives.

Responsibilities

• Serve as the main point of contact for customers and internal teams for partnership-related needs.
• Support relationship management and retention efforts for an existing portfolio of strategic groups.
• Collaborate with sales representatives to provide insights and support organic sales growth.
• Lead and coordinate resolution of customer issues, onboarding, account setup, E-commerce troubleshooting, returns, credit & rebills, and pricing / contract updates.
• Manage multiple shared mailboxes and ensure timely, accurate customer communication.
• Participate in implementation meetings, addressing customer challenges and offering process solutions.
• Analyze and maintain internal / external reporting to support partnership performance and compliance.
• Act as a subject-matter expert for product and contract loads, ensuring accurate and seamless sales transactions.
• Provide support for either Physical Engagement or Specialty Pharmacy business areas.

Essential Functions

Required Skills (Top Non-Negotiables)

Qualifications

Education