Nonprofit Call Center Representative

Customer Service Representative

Our client is a mission-driven nonprofit dedicated to providing critical resources, support, and advocacy for individuals and families in need. They are seeking a Customer Service Representative who is passionate about social services and committed to making a difference in the community.

Position Overview

The Bilingual Customer Service Representative will serve as the first point of contact for individuals seeking assistance. This role requires handling a high volume of inbound calls with empathy, professionalism, and efficiency. The ideal candidate thrives in a fast-paced environment, is fluent in English and Spanish, and has a strong desire to contribute to meaningful work in the nonprofit sector. After the initial 6 months onsite, the position transitions to a hybrid work model (3 days remote, 2 days onsite).

Key Responsibilities

• Respond to a high volume of inbound calls, providing information, resources, and referrals in both English and Spanish.
• Actively listen to callers, assess needs, and provide compassionate, solution-focused support.
• Accurately document client interactions and update case records in the internal database.
• Maintain knowledge of community programs, services, and eligibility requirements.
• Collaborate with team members to ensure clients receive timely and effective assistance.
• Uphold confidentiality and adhere to organizational policies and compliance standards.

Requirements

Qualifications :