Director, Marketplace Sales Operation

Sales Retention Manager

Initiate and oversee sales retention, analytics and broker functions for the sales and marketplace. Develop strategy for retention plans, analytics to drive business plans, and support broker strategies for identified targets of opportunity with clearly defined schedules, action assignments. Manage the sales operations from onboarding, training and webinar updates, review and participate in State Programs and strategy growth meetings. Participate in Salesforces and IT development processes. Monitor daily weekly and monthly reports. Review and manage write ups such as DL, PIPS and finals.

Develop, implement and supervise the activities of daily weekly and monthly reports to ensure departmental goals and objectives are met including : developing daily update membership reports; participating in functions relevant to the sales and marketplace; and working with departments and vendors that are involved with membership growth of our partners. Manage day to day operation of the sales, retention and marketplace functional areas; collaborate with peers to align strategies and sales growth projections. Develop, train, manage, assess, and motivate staff. Develop performance objectives; provide support and guidance to maximize probability of success. Analyze sales reports; determine performance gaps and provide guidance and recommendations for improvement; acknowledge and encourage positive results to motivate staff. Build strategy and deliver comprehensive training plan to ensure optimal results from marketplace sales organization. Create and maintain close relationships working with outside vendors to support the needs of the department. Coordinate work efforts with direct mail and call center vendors to ensure all required components are in place for marketing efforts to generate sales opportunities for sales and marketplace team. Work with the Compliance Director to implement training programs to ensure compliance with CMS requirements as well as creation / revision of all policies and procedures and annual internal audit processes. Manage the development of State Products Medicaid benefit plan designs created annually to market to prospective members and strategic plans for the annual open enrollment period. Regular attendance is an essential function of the job; perform other duties as directed, assigned or required.

Bachelor's degree required; master's degree preferred.

10 12+ years of relevant, professional work experience. Staff / process management experience. Strategic and tactical perspective on how to significantly improve operational performance. Additional experience / specialized training may be considered in lieu of educational requirements. Ability to organize, prioritize, and manage simultaneous tasks with competing deadlines. Knowledge of the health care industry and health care products, services, and processes. Ability to quickly analyze and interpret information, data, and reports; identify and resolve issues; and provide forecasts. Ability to deal with ambiguity and to interact with all levels of management up to and including executives. Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc.). Strong communication skills (verbal, written, presentation, interpersonal) with all types / levels of audiences.

Hiring Range : $125,000-$235,000