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Leasing Manager - Sunroad Asset Management

Leasing Manager - Sunroad Asset Management

Sunroad AutomotiveSan Diego, CA, US
5 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Before applying to this job opening, please review the Company's Applicant Privacy Policy located at : https : / / sunroadenterprises.com / applicantprivacypolicy /

This Applicant Privacy Policy governs the Company's collection, use, and sharing of personal information you provide during the application process.

Job Description

Job Title : Leasing Manager

Property : The Vive Collection - 1,245 Unit Community

Location : San Diego, CA

Reports to : Community Manager

Position Summary

The Leasing Manager is responsible for driving all leasing operations, ensuring occupancy and revenue goals are achieved while maintaining Sunroad’s high standards for customer service and professionalism. This position leads the leasing team, oversees day-to-day sales activity, and ensures that every prospect and resident interaction reflects the quality and brand of The Vive Collection.

The ideal candidate is a motivational leader with strong sales skills, exceptional communication, and a data-driven approach to performance. You will coach, train, and inspire your team to deliver results while fostering an environment of excellence and accountability.

Core Responsibilities

1. Leadership & Team Development

  • Lead, mentor, and motivate the leasing team to meet occupancy, conversion, and renewal goals.
  • Train leasing consultants in sales techniques, phone and email etiquette, follow-up standards, and Sunroad policies.
  • Conduct regular performance reviews, team meetings, and one-on-one coaching sessions.
  • Foster a collaborative, energetic, and customer-focused leasing culture.
  • Partner with the Community Manager and Assistant Community Manager to align leasing goals with operational and financial objectives.

2. Leasing & Sales Performance

  • Oversee the full leasing process, ensuring consistent follow-up, professional presentation, and timely closing of leases.
  • Ensure the team meets or exceeds target tour-to-lease conversion ratios.
  • Monitor daily traffic, lead-to-tour conversion, and application-to-lease metrics.
  • Analyze leasing reports and adjust strategies based on performance trends.
  • Manage lead distribution and ensure CRM data integrity.
  • Personally handle high-priority prospects or complex leasing inquiries.
  • 3. Marketing, & Outreach

  • Partner with the Community Manager and marketing team to execute property marketing strategies, promotions, and outreach initiatives.
  • Ensure leasing materials, floor plan availability, and online listings are accurate and up to date.
  • Coordinate open houses, community events, and off-site marketing efforts to drive qualified traffic.
  • Provide feedback on marketing effectiveness, competitive pricing, and local market trends.
  • Maintain relationships with local businesses and relocation partners to enhance community exposure.
  • 4. Customer Experience & Resident Relations

  • Ensure all leasing and resident interactions reflect professionalism, warmth, and efficiency.
  • Respond promptly to prospect and resident inquiries, ensuring consistent communication within 24 hours.
  • Support resident retention by assisting with renewal presentations and outreach.
  • Collaborate with the Resident Services and Maintenance teams to ensure a seamless move-in experience.
  • Promote a positive community reputation through exceptional service and proactive engagement.
  • 5. Reporting & Compliance

  • Maintain accurate leasing records, applications, and move-in documentation in Yardi, RealPage, or Entrata.
  • Review weekly leasing reports with the Community Manager to track progress toward goals.
  • Ensure full compliance with Fair Housing laws and company policies.
  • Conduct regular audits of lease files and leasing data for accuracy and completeness.
  • Key Performance Indicators (KPIs)

    Success in this supervisory role will be measured by :

    Leasing & Occupancy KPIs :

  • Physical Occupancy : Maintain an average occupancy rate of 95% or higher.
  • Economic Occupancy : Maintain an average of 93% or higher.
  • Tour-to-Application Conversion : Achieve a team average minimum conversion rate of 40%.
  • Lead Response Time : Ensure 100% of inquiries are acknowledged within 24 business hours.
  • Renewal & Retention KPIs :

  • Renewal Conversion Rate : Achieve a minimum annual renewal rate of 55%.
  • Resident Satisfaction : Maintain or exceed a 4.5 / 5.0 average rating across surveys and review platforms.
  • Team & Compliance KPIs :

  • File Audit Score : Achieve 98% or higher on all internal and external leasing file audits.
  • Team Development : Conduct biweekly performance reviews and monthly training sessions for all leasing staff.
  • Qualifications & Skills

  • Experience : Minimum 3–5 years of experience in multifamily leasing, with at least 1–2 years in a supervisory or lead leasing role.
  • Property Size : Experience at a large-scale (300+ unit) community is required; 1,000+ units preferred.
  • Sales Skills : Proven track record of exceeding leasing goals and driving occupancy results.
  • Leadership : Ability to train, motivate, and hold a team accountable while fostering a positive, high-energy environment.
  • Customer Service : Strong interpersonal and communication skills with a solutions-oriented approach.
  • Software : Proficiency in Yardi, RealPage, or Entrata required.
  • Professionalism : Strong organization, time management, and attention to detail.
  • Education : High School Diploma or equivalent required; Bachelor’s degree preferred.
  • Compensation & Benefits

  • Competitive base salary and performance bonus
  • Comprehensive benefits package (Medical, Dental, Vision)
  • 401(k) with company match
  • Paid Time Off (Vacation, Sick, Holidays)
  • On-call stipend
  • Rent discount (if applicable)
  • If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

    Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.

    We are an Equal Opportunity Employer (M / F / D / V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

    Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress / grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV / AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the require

    Company Description

    Founded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions : Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities : https : / / sunroadenterprises.com /

    Company Description

    Founded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions : Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities : https : / / sunroadenterprises.com /

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