Senior Customer Quality Engineer

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Parker Hannifin

Parker Aerospace develops technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission : Enabling Engineering Breakthroughs that Lead to a Better Tomorrow. Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Position Summary

The Senior Customer Quality Engineer (CQE) is the primary technical interface between our customers and internal teams for quality-related matters. This role owns customer quality requirements, leads investigations and corrective actions for customer-reported escapes, supports contract and program requirements, and works cross-functionally to ensure on-time, compliant delivery. The ideal candidate has aerospace experience, strong problem-solving skills, and proven ability to manage complex quality issues with customers and suppliers.

Essential Functions

• Serve as the primary point of contact for customer quality concerns, audits, and program reviews; build and maintain strong customer relationships.
• Lead and coordinate root cause investigations (8D / DMAIC / IS / 5Whys) for customer escapes and internal deviations; define, implement, and verify corrective and preventive actions (CAPA).
• Manage customer complaints, NCRs, CARs, and concession requests; prepare, negotiate, and communicate dispositions and supplier corrective actions as required.
• Lead the Zero Defects initiative. Define strategy to raise maturity, resulting in measurable improvements in defect prevention and sustained reductions in RPPM.
• Support and lead customer and regulatory audits; prepare objective evidence and respond to audit findings in a timely manner.
• Collaborate with Program Management, Engineering, Manufacturing, Procurement and Supplier Quality to mitigate quality and delivery risks during the design and development process.
• Drive data-based problem solving and continuous improvement, e.g., RPPM reduction, using statistical tools and dashboards.
• Train and mentor quality engineers and program teams on customer requirements, root cause methodologies, and preventive actions.
• Assess quality performance using statistical and analytical methods. Maintain accurate program quality records and generate management reports.
• Develops and establishes advanced quality systems and procedures, inspection plans, quality performance trends, statistical plans, cost estimates, and technical quality plans for proposals. Ensures that project and / or process control documentation is compliant with requirements and / or contract.
• Identifies quality performance trends and corrective actions by coordinating with customers and suppliers. Ensures compliance to specified quality requirements by performing in-house and supplier audits and surveys. Develops and initiates programs to improve performance.
• Acts as member of the Material Review Board and participates in related activities, failure analysis and corrective action investigations.

Qualifications

Benefits

We offer a comprehensive and competitive total compensation package, including participation in annual incentive programs and benefits designed with health, wealth, and well-being in mind. Our competitive package includes :

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Employment decisions are based on job-related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions in accord with U.S. export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity, please go to the U.S. Equal Employment Opportunity Commission website.

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