Service Advisor

Job Description

Job Description

Description :

Guiding with Principles and Passion! Newman Tractor is a family-owned heavy equipment sales, rentals & parts dealership. We paired our dealership with used equipment and a wide array of attachments to serve the construction, utility, mining, energy, and agricultural industries. Newman Tractor was named a Top 5 Dealership from Sany Global in 2023. We continue to grow and have expanded to 5 locations across KY, FL, and OH, renting nationwide.

Newman Tractor is founded on strong principles that guide us, our employees, and our customers to always do what is right and pour into those we serve. We strive to be an employer of choice providing our employees with a trusting and nurturing work environment. Our aim is to hire humble & hungry individuals looking to grow in their career both personally & professionally. We believe in sharing our success not only with our employees but also with our greater community and invite you to learn more by applying to our open position!

The Service Advisor acts as the primary liaison between the service department and customers. This role is crucial for ensuring customer satisfaction by providing timely, accurate, and professional service. The Service Advisor is responsible for managing service requests, processing warranty claims, coordinating repairs, and maintaining clear communication with both customers and service technicians.

Requirements :

Customer Interaction :

• Greet customers and assess their service needs.
• Listen to customer concerns and provide accurate information regarding repair and maintenance services.
• Create and maintain strong relationships with customers to ensure repeat business and customer satisfaction.

Service Coordination :

Warranty Claims Processing :

Administrative Duties :

Customer Service :

QUALIFICATIONS

BENEFITS