Business Banking Relationship Manager

About This Job

The main purpose of this job is to manage and service a portfolio of commercial customers, including expanding, building and maintaining strong customer relationships with a resulting high level of customer satisfaction.

Essential Functions

Utilize a high degree of critical thinking skills in managing a large portfolio of diverse and complex commercial relationships

Participate and target customer prospect calling activities with relationship manager as appropriate (especially those with active new credit opportunities)

Serve as the primary advisor for a specific number of commercial relationships, ensure a high level of customer satisfaction and retention. Work with Team Leader on a semi-annual basis to assure that all appropriate products and services are being cross-sold to those relationships.

Handle customer service requests for existing relationships, including loan renewals and modifications

Work with regional managers on credit requests, including general underwriting, loan structuring, negotiating / pricing, collateral, and analyze industry / credit risk

Complete all requirements of loan booking, including negotiating terms, the review of loan documentation and assist in the closing process

Manage annual credit review schedule for team of relationship managers. Prepare loan presentations and credit reviews as necessary.

Handle reporting on loans, involving such things as past dues, documentation and collateral exceptions, financial performance updates, portfolio profitability, etc.

Work with respective regional managers in the credit management of all watch list credits

Ensure compliance with all bank policies, procedures, regulations, and laws

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Strong knowledge of full range of commercial products, credit policies, procedures and terminology

Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements

Excellent analytical and problem-solving skills

Strong developed negotiation skills

Strong independent decision-making skills, with minimal management oversight

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

Bachelor’s degree or equivalent combination of education and experience required

5+ years of commercial banking experience required

F or this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.