Bilingual Customer Service Representative

About Working at Commerce

Take the next step in your career now, scroll down to read the full role description and make your application.

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly : $18.00 - $22.10 (Amount based on relevant experience, skills, and competencies.)

About This Job

The Bilingual Customer Service Associate position provides a high level of customer service and support to our customers. They are trained to resolve customer inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email.

How we’ll support you :

Training and one-on-one coaching from our Leadership team who is invested in your success.

Ongoing professional development to deepen your skills.

Building your career through our defined career path or by exploring new opportunities.

Continuous learning opportunities, such as core banking products, services, processes and Commerce culture concepts.

Growing your network to maximize your professional and personal development through our employee resource groups.

What we offer :

Benefits - Medical, Dental, Vision, Health Savings, Flexible Spending Accounts and more!

401(k) and retirement education resources

Flexible schedules

Paid banking holidays, vacation, sick and personal time

Employee discounts and tuition reimbursement

2nd Shift differential for evening schedules

5% pay differential for proven Spanish / English speaking bilingual associates

Paid training for 4 weeks (must be able to attend)

Essential Functions

Provide a high level of customer service and support to external customers

Support inquiries received via live chat, email or telephone

Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed

Research information and complete data entry to note customer interaction results

Identify and escalate appropriate requests

Remain current with product knowledge and administrative requirements through training

Perform other duties as assigned

Work Schedule :

Work Schedule is between 9 : 30am – 8 : 00pm Monday-Friday and every other Saturday. Additional shifts Tuesday-Saturday or Sunday-Thursday are also available.

Knowledge, Skills & Abilities Required

Basic product knowledge

Basic ability to explain bank policies, procedures and / or regulations

Basic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate

Ability to maintain a high level of customer satisfaction

Ability to meet department efficiency and quality standards within 90 days

Ability to establish quick rapport with customers, actively listen, respond promptly with correct information

Ability to work in a high paced environment and maintain stable performance

Ability to maintain a high degree of confidentiality

Ability to complete and pass new hire quizzes and exam

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

High school diploma or GED or equivalent combination of education and experience required

Fluent in Spanish and English, written and verbal required

1+ year related customer service experience required

1+ years of call center and / or financial service preferred

• Customer Care Associate level will be determined based upon experience
• For individuals applying, assigned and / or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Customer Care Associate I, II or Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.00 to $ 22.10 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location : 1045 Executive Pkwy, St. Louis, Missouri 63141

Time Type : Full time