Head of Trust & Safety Manager

Head of Trust & Safety Manager

at Faire San Francisco, CA About Faire

Faire is an online wholesale marketplace built on the belief that the future is local there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue.

At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe.

Picture your favorite boutique in town we help them discover the best products from around the world to sell in their stores.

With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally.

Were looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

The trust of our community and quality of our marketplace continues to be a top priority for Faire as we scale. We are looking for a Trust & Safety Lead who is excited to be an early member of our team and help build out a global organization to uphold our marketplace standards and policies.

In this role, you will wear multiple hats, ranging from hiring and growing a team of Trust & Safety specialists to scaling proactive quality processes to refining our marketplace policies.

You will have the unique opportunity to work cross-functionally with Product, Data Science, Legal and Comms to help build the foundations of our Trust & Safety org.

What youll do

• Attract, hire, and develop a team of best-in-class Trust & Safety hires
• Guide workforce management efforts and standardization to allow continued growth and stability of the team
• Guide team to define & execute against KPIs for monitoring performance on marketplace and developing marketplace quality program
• Identify trends and continuously implement process and workflow improvements, including working with external vendors
• Develop expertise in how Faires processes and systems work, and how to use them to promote positive outcomes
• Develop clear feedback mechanisms between cross-functional partners, including Product and Data Science to ensure we are building scalable solutions
• Work cross-functionally with Legal and Comms to ensure that our policies are reflective of our company values and evolving business needs

Qualifications

• Bachelors degree and 7+ years of experience, including 3+ years of people management experience
• Direct experience in Trust and Safety or related field, ideally for a marketplace business and / or high growth company
• Experience leading and driving cross-functional initiatives with varied stakeholders across Product, Data Science, Legal & Comms
• Experience working with global counterparts to deliver on org-and-company level goals
• You are detailed-oriented and can help us define and maintain a high-quality bar on Faire
• You are data-driven, capable of setting metrics and monitoring progress against team objectives
• You are a team player and are resilient in the face of challenges, ambiguity, change
• You are empathetic and have the ability to take initiative in doing the right thing for the customer

Why youll love working at Faire

We are entrepreneurs : Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams.

Every member of our team is an owner of the business and taking part in the founding process.

• We are using technology and data to level the playing field : We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love : Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it.

Running a small business is hard work, but using Faire makes it easy.

We are curious and resourceful : Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand.

We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. Were backed by some of the top investors in retail and tech including : Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global.

We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo.

To learn more about Faire and our customers, you can read more on our .

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.