Customer Service Manager

firstPRO, IncHatfield, PA, US

19 hours ago

Job type

Full-time

Job description

Title : Customer Service & Inside Sales Manager

Pay : $90,000 – $105,000 base + bonus potential

Location : Hatfield, PA | On-site full-time, with travel to neighboring state every 4–6 weeks for 2-3 days at a time

Company : Confidential manufacturer

Responsibilities

Inside Sales

Develop and implement business plans and processes to drive customer revenue growth.
Manage the inside sales function to achieve sales and growth targets.
Enhance the customer experience and build lasting client relationships.
Collaborate with leadership on business performance reviews and improvement strategies.
Maintain rapport with key clients and stakeholders.

Customer Service

Lead, coach, and develop a team of 6 CSRs (3 in Hatfield, 3 out of state).

Ensure ownership of customer issues and resolution.

Travel out of state every 4–6 weeks for 2–3 days to maintain team alignment and cohesion.

Establish SOPs for consistent customer interactions.

Develop and report on key service and sales metrics for leadership.

Align team talent to optimize service delivery and conversion rates.

Provide regular feedback and coaching to staff.

Support cross-functional alignment with Plant Managers, Sales, and Operations.

Requirements

Bachelor's degree strongly preferred.

5+ years of customer service and / or inside sales management experience.

Manufacturing experience required.

Proven success leading a team of at least 5 people.

Track record of driving process improvements.

ERP and CRM system knowledge required; Salesforce a plus.

Benefits

Day 1 eligibility : Medical, Dental, Vision, and 401(k) with match

Tuition Reimbursement

4 weeks PTO + 2 personal days

Bonus potential

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Customer Service Manager • Hatfield, PA, US

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