Bell / Luggage Attendant

Introducing The Shelborne by Proper, a holistic restoration of Miami's iconic beachfront landmark. Now open, the hotel has undergone an extensive transformation that honors its storied past while embracing modern luxury. The revitalized property preserves the 1940 Art Deco distinction and authentic charm originally envisioned by celebrated architects Morris Lapidus and Igor Polevitzky. From reimagined interiors to refreshed guest experiences, every detail reflects a seamless blend of heritage and contemporary sophistication.

The Shelborne will introduces four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day signature restaurant, a lobby bar- lounge, and curated cafe. Resort amenities include a spacious pool and lush garden lounge, indoor-outdoor cabanas, sundeck terrace, state-of-the-art fitness center, dedicated access to a private beach club, and more than 15,000 square feet of indoor-outdoor meeting & event space.

Job Summary :

The Bell / Luggage Attendant is responsible for providing excellent guest service by assisting with luggage, guiding guests to their rooms, and ensuring a smooth and welcoming check-in / check-out experience. This role plays a crucial part in creating a positive first and last impression for guests, contributing to their overall satisfaction. The Bell / Luggage Attendant will work closely with other Front Desk team members, Housekeeping, and other departments to ensure guests have a seamless stay.

Essential Job Duties and Responsibilities

• Guest Services :

Greet guests with a warm, friendly attitude upon arrival and departure, offering a personalized experience.

Provide guests with information about the hotel's services, amenities, and local attractions.

Safely handle guests' luggage, ensuring items are stored or transported without damage.

Maintain a neat and orderly lobby and entrance area by picking up any debris and ensuring the area is clean and inviting.

Monitor the security of luggage and personal belongings in public areas, ensuring that items are stored safely.

Follow proper safety protocols, especially when lifting or transporting heavy items.

Collaborate with the Front Desk and Housekeeping teams to ensure that guest room requests are fulfilled in a timely manner.

Education and / or Experience

Skills / Specialized Knowledge

Physical Demands

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple : There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal / state protected category.

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